Otávio Tavimo-production

[timid rock]

Hi there 👋 when you log into your Stripe dashboard, do you see an 'Activate account' button near the top?

[shell oracle]

No

[timid rock]

Alright, then that shouldn't be the problem.

Did you create a client/server integration? And if so, did you update the keys in both places?

[shell oracle]

Yes. i update Publishable key in client side and private key in server

if I revoke the private key, do I necessarily need to revoke the public key too?

[timid rock]

I don't think so

Is your site publicly accessible by chance?

[shell oracle]

Yes

[timid rock]

Could you provide it here?

[shell oracle]

https://app.brysigner.com.br/

[timid rock]

Ah, behind a login wall. Alright, well it sounds like you still have a test key somewhere. I'd recommend double checking your environment variables if you're using those, and make sure that you've rebuilt after changing the keys if needed.

[shell oracle]

Ok, i will double check the variables.

But in the paylod of Unsuccessful request, the key that shows is the key mode prod.

{
"error" : {
"code" : "testmode_charges_only" ,
"doc_url" : "https://stripe.com/docs/error-codes/testmode-charges-only" ,
"message" : "Your account cannot currently make live charges. If you are the site owner, please activate your account at https://dashboard.stripe.com/account/onboarding to remove this limitation. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed." ,
"type" : "invalid_request_error"
}
}

[timid rock]

Hm, can you provide your account ID?

[shell oracle]

acct_1J0ncHFBMlksnRhj

[timid rock]

Thank you, unfortunately nothing is jumping out at me as problematic. If following the link provided in that error doesn't allow you to resolve the behavior, then I think you're going to need to work with our support team to determine why your account is in this state:
https://support.stripe.com/?contact=true

[shell oracle]

Ok, thanks

unfortunately it seems support is only available via email.

[timid rock]

I need to step away so I’m going to archive this thread. If you need help with anything else please ask in #dev-help

[wide cliff]

Hi @shell oracle ! Did you solve this problem? How?