kencale-connect | Stripe Developers | Page 1

modest sluice Jan 19, 2022, 3:13 AM

#

heya @stuck comet, how can we help? Please don't ask about the issue you're facing on other threads, it can get confusing for everyone involved

stuck comet Jan 19, 2022, 3:14 AM

#

hi

#

Is this the thread?

modest sluice Jan 19, 2022, 3:15 AM

#

yes

stuck comet Jan 19, 2022, 3:15 AM

#

Did I click the wrong thing

#

ok

#

sorry I jumped into other people's thread

#

My account number is : acct_1IiCUAChxxVYgbnw

#

please take a look at the req ID:
req_uyCjU6fVtFy5j4

#

A user in Italy is trying to sign up for connect and that user's phone number has been previous verified by firebase phone number function

#

how come that phone number is not valid

#

Hi Alex?

#

Someone is here

modest sluice Jan 19, 2022, 3:21 AM

#

give me a while to take a look

stuck comet Jan 19, 2022, 3:21 AM

#

Could you take a look at my account log and indicate how to resolve this issue

#

ok

#

thanks

modest sluice Jan 19, 2022, 3:26 AM

#

@stuck comet I think this is going to require some time to take a deeper look, can you write in to Stripe Support and they'll help you with this : https://support.stripe.com/contact/

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

stuck comet Jan 19, 2022, 3:39 AM

#

how do I write ?

#

contact us > send us an email?

#

where to write

modest sluice Jan 19, 2022, 3:45 AM

#

it's up to you? you can select send us an email if that is what you prefer

stuck comet Jan 19, 2022, 3:47 AM

#

i have sent an email to you with screen shot of our thread

#

I don't understand which other channel you indicate me to write

#

Please confirm that you can receive my email and roughly how long I will expect to hear from you.

modest sluice Jan 19, 2022, 3:50 AM

#

Generally Stripe Support should acknowledge receipt of the email within 24 hours

stuck comet Jan 19, 2022, 4:04 AM

#

emmm, ok. but, after since you have looked into it for a little while, what is the issue look like to be ?

modest sluice Jan 19, 2022, 4:06 AM

#

i wasn't able to find any concrete details on why it's failing validation from a quick scan

stuck comet Jan 19, 2022, 4:09 AM

#

ok, do you think if we remove the country code will do anything then?

#kencale-connect