roci-shopify-support | Stripe Developers | Page 1

tender thicket Jan 18, 2022, 10:13 PM

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Hello 👋 unfortunately, we can't help with this as this channel is for Stripe API integration questions.
You'll have to reach out to shopify.

finite slate Jan 18, 2022, 10:17 PM

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Shopify told me that I should reach out stripe

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So what I should do....

tender thicket Jan 18, 2022, 10:23 PM

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I'm sorry for your troubles. But since you're connected to Stripe via Shopify, you'd need to go through Shopify.

finite slate Jan 18, 2022, 10:39 PM

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Oh my so I'm between you two and nobody wants to give me any help

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But to sell your services that you can do very well....👏👏👏

timid belfry Jan 18, 2022, 10:40 PM

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@finite slate Typically when you integrate with Stripe through Shopify something has gone wrong in the setup and we (Stripe are unable to help) - if you give us some more detail we can try and help (or at least point you in the right direction) but you haven't given us very much to go off of. Do you have an account ID or anything that we cuold look at?

finite slate Jan 18, 2022, 10:42 PM

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Ok got it. Thank you for your message. Stripe has a phone contact so I can explain better the issue?

timid belfry Jan 18, 2022, 10:45 PM

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We don't have a phone contact, but we do have additional support at https://support.stripe.com/contact

#roci-shopify-support