nobody-shipping | Stripe Developers | Page 1

tall briar Jan 18, 2022, 6:10 PM

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Hello! Can you give some more detail?

fallen island Jan 18, 2022, 6:13 PM

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So when I get a sale, I click on it and click on the customer to see their info. It shows everything but the shipping address under metadata

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I’m using the app if that matters, didn’t check on desktop yet.

tall briar Jan 18, 2022, 6:14 PM

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Do you have the Customer ID I can take a look at?

fallen island Jan 18, 2022, 6:15 PM

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All of them are gone! From all my customers

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They were there before

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1285457

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Customer ID

tall briar Jan 18, 2022, 6:15 PM

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If you give me a customer ID I can take a close look at what's going on - it would be something like cus_xxx

fallen island Jan 18, 2022, 6:17 PM

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I don’t see it on the app right now, just user ID’s. Give me a second…

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And it’s just 1285457

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Is that not it?

final wagon Jan 18, 2022, 6:22 PM

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Hi 👋 I'm taking over for @tall briar . The Stripe customer ID will always start with cus_.

fallen island Jan 18, 2022, 6:23 PM

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Ok thank you. I am not seeing the customer ID, I’m on desktop now too. I can’t find it. I also see the shipping address on desktop, but not on the phone app. On mobile, all shipping addresses are blank under metadata

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Ok I found it!

final wagon Jan 18, 2022, 6:24 PM

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If you are looking at a specific customer on Desktop, you should. be able to get the customer ID from the URL

fallen island Jan 18, 2022, 6:24 PM

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cus_KzKJEom6Dz6J1z

final wagon Jan 18, 2022, 6:25 PM

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Great, thanks

fallen island Jan 18, 2022, 6:25 PM

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another one: cus_KzHKmFFJvA0Iwr

final wagon Jan 18, 2022, 6:27 PM

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Unfortunately it looks like there's a character missing from that last one.

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Well I can confirm I see the valid shipping_address for the first customer you provided.

fallen island Jan 18, 2022, 6:28 PM

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Like I said, it shows on desktop, but it doesn’t show on mobile app

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Shipping_address is just blank

final wagon Jan 18, 2022, 6:29 PM

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Can you let me know the version number for the app?

fallen island Jan 18, 2022, 6:31 PM

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2.7.0

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Just updated it to this version and poof all shipping addresses on the app gone

final wagon Jan 18, 2022, 6:33 PM

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Alright we've been able to reproduce on our end and confirm it's a bug. We will be filing a ticket for this.

fallen island Jan 18, 2022, 6:34 PM

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Thank you 😊

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When can I expect that to be fixed

final wagon Jan 18, 2022, 6:36 PM

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If you want to receive updates go to https://support.stripe.com/contact/email and fill out the form to create a support ticket. Provide details about your issue and mention me (Snufkin) in your message. Let me know when you've submitted the form so I can grab your ticket and follow up later.

fallen island Jan 18, 2022, 6:55 PM

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Ok done ✅

final wagon Jan 18, 2022, 6:57 PM

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Great thanks. I'll find the ticket and link it to our internal bug tracker. That way I can remind myself to let you know when it gets resolved.

#nobody-shipping