Matty-cau | Stripe Developers | Page 1

frozen swan Jan 17, 2022, 4:34 PM

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@stiff grove yes, see https://stripe.com/docs/saving-cards#automatic-card-updates

stiff grove Jan 17, 2022, 4:36 PM

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We have customer cus_KE7URaxDGqj3TJ who's card expired, but this didn't update. I assume in this case, they didn't get a new card? Do we need to do anything on our side when this happens?

frozen swan Jan 17, 2022, 4:38 PM

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you can reach out to them and ask them to add a new card if you wish, or if you get a decline when charging it the next time. Sometimes banks will let you charge the card even if its' expired, if you charged in the past and it was just reissued.

stiff grove Jan 17, 2022, 4:39 PM

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Ok. So technically, we don't need to do anything on our side for the update. If it doesn't happen, in those cases we need to update it ourselves by reaching out to the customer if it's declined?

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Thank you for your help.

#Matty-cau