Kester - Card Decline | Stripe Developers | Page 1

royal juniper Jan 14, 2022, 6:31 PM

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Do you have a request ID you could share?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

azure jackal Jan 14, 2022, 6:46 PM

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I tried calling the client for the login information but not getting through

royal juniper Jan 14, 2022, 6:47 PM

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I mean the ID for the request that triggered the Card Declined message. It can help us track down what happened.

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Oh wait, you mean you cannot get into the Dashboard to review. Got it.

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Unfortunately this is a generic decline code from card issuers. Here's a table of some of the decline codes Stripe will return when a card is declined:
https://stripe.com/docs/declines/codes

azure jackal Jan 14, 2022, 6:52 PM

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Was thinking it may be an issue with the account itself

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If I provide you the email address of the user can you check to see if there is an issue

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what is strange is that I was able to make some payments earlier on last week

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then all of a sudden as soon as I wen to show the client. it stopped working

royal juniper Jan 14, 2022, 6:59 PM

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That's really between the user and the card issuer. We don't get involved. You can reach out to support for assistance with decline investigations.

#Kester - Card Decline