viaggio-diff-emails-payment | Stripe Developers | Page 1

quaint saddle Jan 14, 2022, 5:36 PM

#

Hello 👋
could you describe your use case in more detail? I'm not really sure what you're looking for.

twin basin Jan 14, 2022, 5:42 PM

#

We are looking to have the option to have an email triggered from our system when a payment gateway is opened, when the back arrow has been clicked, and when card details are incorrect. all three email should indecate different stages of the payment. currently, we have been able to get an email to send when a payment session has been opened or failed.

#

the failed emails are being triggered by incorrect card details and the back arrow. we are hoping to have two separate emails "failed" when card details are wrong, 'abandoned' when someone clicks the back arrow

#

quaint saddle Jan 14, 2022, 5:57 PM

#

Gotcha. In this case what you can do is fetch the session object on your end https://stripe.com/docs/api/checkout/sessions/object
you can dig deeper into the payment_intent on your session object to see if a payment attempt was made.

twin basin Jan 14, 2022, 5:58 PM

#

amazing

#

and to confirm, this will allow for 3 separate email to be sent: 1. when a session is created, 2. when the back arrow is clicked, 3. when card information is inncorrect

quaint saddle Jan 14, 2022, 6:07 PM

#

It'd depend on your implementation and how you're handling it on your end

twin basin Jan 14, 2022, 6:08 PM

#

what would prevent all 3 from sending?

#

would only having 2 URLs be the issue?

quaint saddle Jan 14, 2022, 6:09 PM

#

not sure what you mean by 2 URLs

twin basin Jan 14, 2022, 6:10 PM

#

our devlopers have told us that we cannot trigger 3 emaisl due to there only being 2 URLs

#

meaning only 2 emails can be triggered

#

"failed' - card details/back arrow and "complete" for when the payment has gone through

thorn tusk Jan 14, 2022, 6:14 PM

#

Ah, so you're not the developer, that's what we were missing (since it's a bit more obvious when you understand how our API works exactly).
Your developers are correct in one way but didn;t see they totally can do this. A Checkout Session is linked to a PaymentIntent which represents the payment state machine. It's possible for a PI to never be attempted confirmed, or it's possible for it to succeed after 0, 1 or 20 declines
So when it's "abandoned", your developers can look at the underlying PI on the Session and confirm whether that PI was declined before. This is how they can then tweak the email you are sending to handle real abandoned carts (no payment attempt) from failed ones

twin basin Jan 14, 2022, 6:17 PM

#

ah thank you! yes we wanted to check ourselves as this is something we need. I appreciate your help and for being able to understand my question. It can be difficult to communicate your issue when you cannot explain it in technical terms

thorn tusk Jan 14, 2022, 6:19 PM

#

Totally fine! My advice for next time is to mention you're not the dev yourself as we would change how we reply to help with that 🙂

#

but hopefully you're unblocked, and do tell your devs to come to ask themselves as they can share the code and we can help point them in the right direction faster too!

twin basin Jan 14, 2022, 6:21 PM

#

thank you thank you thank you. I will do that if i have anymore questions!

#viaggio-diff-emails-payment