Bel - Software | Stripe Developers | Page 1

supple garden Jan 13, 2022, 11:56 PM

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Hello! Can you provide more details?

coarse bone Jan 13, 2022, 11:59 PM

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Hi Rubeus, yes. He was using a program/app called PT.Transact and they were using a company called Integra Pay. Both PT.Transact and Integra Pay have changed. PT.Transact has changed to Fitreon which are now using STRIPE to collect payments and transfer them to business owners.

Since this change, my partner has not received any payments into his bank account and we don't know what do to or who to talk to. None of these companies have a phone number or any way of contacting.

supple garden Jan 14, 2022, 12:00 AM

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I'm not sure there's anything I can do from here, it sounds like you need to talk to Fitreon for help. Did they provide instructions to transition from the previous payment provider to Stripe or anything like that?

coarse bone Jan 14, 2022, 12:02 AM

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That's okay. It was a long-shot anyway.

Is it possible to check if a business is set up through Stripe to receive funds?

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No they didn't provide any instructions

supple garden Jan 14, 2022, 12:07 AM

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I can't check here, but you can write in to support and ask for help there: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

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coarse bone Jan 14, 2022, 12:08 AM

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Thank you for your time today 🙂

#Bel - Software