#bvodola - Tax Form screen

1 messages · Page 1 of 1 (latest)

dapper moss
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Do you have the doc you got that URL from?

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And when you say test users can't see it, is that to say live users can see that same URL?

jolly lion
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I got that URL from actually going into the stripe panel with a user I created in our prod env.

And some live users see it, others don't. I'm guessing Stripe shows it according to tax form requirements for each user.
But no test users see it, ever.

Just to clarify the steps I'm taking:

  • I'm using stripe.accounts.createLoginLink() (in my backend, using stripe-node) to retrieve the URL of the WebView
  • Once that URL is opened and fully loaded, I'm redirecting the user to https://connect.stripe.com/app/express#taxes (and that's where I'm having trouble testing)
dapper moss
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Do you have the ID of an account that can see it and one that can't?

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Looking in to what may restrict that access

jolly lion
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Actually I was just talking to the other devs. Looks like everyone in prod sees it.
So, the only real difference is between live and dev user.

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But dev users don't even have that section

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(image above was from live user)

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Now, this is from a dev user

unknown.png
dapper moss
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I would actually reach out to our support for this issue, they'll be able to better address this https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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This server is more for coding questions; I briefly thought I'd be able to see if this was something your integration was setting on these accounts. This seems to be more about how the express site works and unfortunately I am not as well versed in that.