#FlameGecko-decline
gentle temple
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they also sent me a screen shot of the payment form showing the card number and the error
meager hare
Thanks! And what was the error exactly?
gentle temple
Your card was declined. Please try a different card
the last 4 digits of the card they are entering match one they used previously so I am assuming the card number is correct
but I've never seen a declined payment before that doesn't show anywhere
meager hare
Please give me a few minutes to investigate.
gentle temple
ok, thanks.
meager hare
It seems that the card have been blocked by our fraud prevention systems, and unfortunately there's no easy way for you to check this by looking at the PaymentIntent.
If you have more questions about declines, I recommend asking Stripe Support directly, as this is not a technical question https://support.stripe.com/?contact=true
gentle temple
aha ok. thanks for your help
Sorry to bother you, I am speaking to support but they are not accepting what you said. Is there some way you can tell them what the problem is ?
They are telling me it is a problem on our system not sending the card details. will not accept that checkout is entirely on your side
this is so frustrating 😦
meager hare
Yes that answer doesn't make much sens, sorry. I would recommend to push back on the support team and ask the agent to escalate the case.
gentle temple
ok