kylekhus-terminal | Stripe Developers | Page 1

gaunt oasis Jan 13, 2022, 7:38 AM

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Hi there, can you share with me the request ID of the payment?

pale sequoia Jan 13, 2022, 7:42 AM

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How can I obtain the request ID? Purchase happened on Jan 9th and we usually have a large volume come through our Stripe account so may take some digging to find any info relating to the incomplete purchase. Our device logs do show that only the payment intent object creation succeeded.

gaunt oasis Jan 13, 2022, 7:43 AM

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Or give me your merchant ID so I can dig the logs

pale sequoia Jan 13, 2022, 7:46 AM

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Apologies as I'm still familiarizing myself with the Stripe dashboard, but how would I be able to obtain the merchant ID as well?

gaunt oasis Jan 13, 2022, 7:48 AM

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You can find it from the Stripe Dashboard -> Settings ->Account Details

pale sequoia Jan 13, 2022, 7:51 AM

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I may have limited perms under my team's Stripe account as this is what I see when I click settings

Screen_Shot_2022-01-12_at_11.50.21_PM.png

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hmmm when I click profile and scroll down

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I do see Accounts

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and an ID listed there

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acct_xxxxxx

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would that be it?

gaunt oasis Jan 13, 2022, 7:53 AM

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Yup, that's the one

pale sequoia Jan 13, 2022, 7:53 AM

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Okay! Umm is this sensitive info that I should send privately?

gaunt oasis Jan 13, 2022, 7:54 AM

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It's not a sensitive info.

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We won't ask for sensitive info in Discord.

pale sequoia Jan 13, 2022, 7:54 AM

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gotcha, thank you. here ya go! acct_160KAIBbnoyrJKL1

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I can also send you screenshots of the logs we got when the session expired

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for more context

gaunt oasis Jan 13, 2022, 7:55 AM

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that'll be great!

pale sequoia Jan 13, 2022, 7:59 AM

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here's a portion of that user session!

Screen_Shot_2022-01-12_at_11.56.40_PM.png

gaunt oasis Jan 13, 2022, 8:01 AM

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Thanks, and can you tell me the date and timezone?

pale sequoia Jan 13, 2022, 8:01 AM

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I think the time you see on those logs is UTC, but the purchase happened on Jan 9, PST

gaunt oasis Jan 13, 2022, 8:02 AM

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so these are logs in UTC Jan 9, am I right?

pale sequoia Jan 13, 2022, 8:02 AM

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Correct!

gaunt oasis Jan 13, 2022, 8:13 AM

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I'm still digging the logs. Did you do anything to fix the api_key_expiered error?

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And how do you write this logs?

pale sequoia Jan 13, 2022, 8:19 AM

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Mmm so I actually went to go visit our partner and debug their device, and I remember resolving it by resetting the reader (turning it off and then back on) and then going through reader discovery and pairing on their device again.

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but manual intervention is not ideal, so I guess my point is if there's a way to programmatically resolve when this issue occurs such as being able to check if our connection token or api key has expired instead of waiting until we run into it?

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and if we are able to retrieve that info, be able to fetch a new token (which I think we have an endpoint for actually) or refresh the API key so it's not expired

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so that the reader is back to a connected state and the customer can resume their purchase

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tldr; programmatically reconnect the reader after it was disconnected due to a SESSION_EXPIRED/api_key_expired error

gaunt oasis Jan 13, 2022, 8:24 AM

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Do you record the logs in your Android app?

  Terminal.getInstance().setTerminalListener(this);

  // TerminalListener
  @Override
  public void onUnexpectedReaderDisconnect(@Nonnull Reader reader) {
// Log here?
  }
}```

pale sequoia Jan 13, 2022, 8:26 AM

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Oh yea pretty much, we log to Embrace

gaunt oasis Jan 13, 2022, 8:27 AM

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Is it possible to show me the relevant logging code? so that I know where to trace the problem?

pale sequoia Jan 13, 2022, 8:29 AM

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Yea maybe I can sort of pseudo code it, but I'm still trying to get refamiliarized with this part of our codebase. Do you actually mind if I continue this tomorrow? It's getting pretty late where I am haha

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not sure how you guys handle resuming threads but I'll try to reach out again when I have more context

gaunt oasis Jan 13, 2022, 8:30 AM

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No problem, you can come back anytime and there'll be Stripe engineers on duty to support you

pale sequoia Jan 13, 2022, 8:30 AM

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Okay sounds good, I'll refer back to this thread when that happens

gaunt oasis Jan 13, 2022, 8:30 AM

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You can always ask us to reopen the thread 🙂

pale sequoia Jan 13, 2022, 8:30 AM

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Okay! I'll do that, thanks again Jack!

gaunt oasis Jan 13, 2022, 8:31 AM

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Have a good rest!

fallen wadi Jan 14, 2022, 5:15 AM

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Hello @pale sequoia

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I think it's this one?

pale sequoia Jan 14, 2022, 5:16 AM

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Oh ah you beat me to it

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Yea this is the one!

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thank you for finding 🙂

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the other thread summarizes the situation better i think

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this thread might make it more confusing but the other i think is more focused in terms of explaining the situation and the essence of the question, if that helps haha

fallen wadi Jan 14, 2022, 5:21 AM

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Okie, I did a quick search might have found smth

pale sequoia Jan 14, 2022, 5:21 AM

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ooooo

fallen wadi Jan 14, 2022, 5:22 AM

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Could you verify which Terminal SDK version you are using?

pale sequoia Jan 14, 2022, 5:22 AM

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definitely

fallen wadi Jan 14, 2022, 5:22 AM

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(Android Terminal SDK) ?

pale sequoia Jan 14, 2022, 5:23 AM

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I think it's 2.0.0 (though we are in the midst of trying to upgrade to 2.5.2 but running into an issue which is a whole nother can of worms haha)

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ill send a screenshot

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fallen wadi Jan 14, 2022, 5:24 AM

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Ohhh... One of our report says the error is fixed from 2.0.0... Okie let me digging around a bit more

pale sequoia Jan 14, 2022, 5:25 AM

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Thank you! let me know if there's anything I can do to help in the mean time

fallen wadi Jan 14, 2022, 5:25 AM

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Do you have a request id? eg the request to create PaymentIntent and failed?

pale sequoia Jan 14, 2022, 5:28 AM

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Oh hmm dont think I would be able to obtain that, our monitoring tool usually logs the PI but unfortunately did not this time ( we logged pi_unknown), so it would be challenging to sift through all of the payments that happened that day and try to match which one it could be 😦

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I did give Jack our merchant ID above

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acct_160KAIBbnoyrJKL1

fallen wadi Jan 14, 2022, 5:29 AM

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Do you have an ideal time frame so I can try to narrow down?

pale sequoia Jan 14, 2022, 5:29 AM

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Oh yea let me see

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so we're dealing with UTC time in Embrace (our monitoring tool) and it sayssss

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Jan 9 - around 21:59 the payment intent object was created

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so maybe check around that time? ^

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(we're based in PST)

fallen wadi Jan 14, 2022, 5:37 AM

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Okie let me see

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I see couple of requests to create PI around that time, all succeeded

pale sequoia Jan 14, 2022, 5:41 AM

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hmm if that's the case

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Im starting to think that

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we probably preemptively logged the payment intent creation event

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before we knew if it would succeed or not

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which is probably why we dont have PI to give you

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ie it most likely errored on the payment intent creation call, so no PI which would explain why you only see successful purchases

fallen wadi Jan 14, 2022, 5:43 AM

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But then we should have a failed request id around that time. The one returns with "Expired key" in your screenshot

pale sequoia Jan 14, 2022, 5:43 AM

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ah yea that has to be it, attempting to call payment intent creation is what returned the terminal exception that had the api_key_expired error (cant create a payment intent if the reader isnt connected)

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hmmm

fallen wadi Jan 14, 2022, 5:45 AM

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If you try to narrow down by the time from here, can you find it? https://dashboard.stripe.com/logs

pale sequoia Jan 14, 2022, 5:45 AM

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let me see!

fallen wadi Jan 14, 2022, 5:46 AM

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Are you using connect? does your partner have another account id?

pale sequoia Jan 14, 2022, 5:47 AM

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ah no we're only using terminal for these purchases, not sure if we're using connect any where else

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in the filter, what error type or error code or error param should I be filtering by?

fallen wadi Jan 14, 2022, 5:48 AM

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I think you can start by filtering the "Status" to "failed"

pale sequoia Jan 14, 2022, 5:52 AM

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getting closer, at Jan 11 rn haha

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still searching almost there

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web page is slowing down lol\

fallen wadi Jan 14, 2022, 5:58 AM

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Take ur time, I will be back later 🙂

pale sequoia Jan 14, 2022, 5:58 AM

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cool cool thank you!

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ill tag you when I reach the time frame

pale sequoia Jan 14, 2022, 6:30 AM

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@fallen wadi I'm not finding anything in these logs corresponding to our payment intent creation error 😦

gaunt oasis Jan 14, 2022, 6:40 AM

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Hi @pale sequoia welcome back 🙂

pale sequoia Jan 14, 2022, 6:40 AM

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Hey Jack! Welcome back haha

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did you see the new thread I posted earlier?

gaunt oasis Jan 14, 2022, 6:41 AM

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I have asked relevant team on this matter and they told me the user shouldn't need to worry about the session management

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The SDK and terminal should take care of it

pale sequoia Jan 14, 2022, 6:42 AM

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Oh hmmm let me think

gaunt oasis Jan 14, 2022, 6:42 AM

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Are you using SDK version 2.0 and above?

pale sequoia Jan 14, 2022, 6:42 AM

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Yup! 2.0.0

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So with the question of "is there a way to re-establish new sessions when a SESSION_EXPIRED / api_key_expired error occurs? Another possibly related question we had: is there a way to check whether a connection token is expired or not?" are you implying it's not really possible for SDK users to do either?

gaunt oasis Jan 14, 2022, 6:44 AM

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There is a listener for connection, just one sec, let me dig out the doc

pale sequoia Jan 14, 2022, 6:45 AM

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hmm I think we might already be doing that, because we have logs that say "reader connection status changed to NOT_CONNECTED" etc

gaunt oasis Jan 14, 2022, 6:48 AM

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                applicationContext, LogLevel.VERBOSE, TokenProvider(),
                TerminalEventListener()
            )```

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you can register a TerminalEventListener to get notifed when the onConnectionStatusChange happens

pale sequoia Jan 14, 2022, 6:50 AM

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one sec let me send you a couple of screenshots

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of relevant code

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Screen_Shot_2022-01-13_at_10.49.55_PM.png

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Screen_Shot_2022-01-13_at_10.50.46_PM.png

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Yea I think we're already doing that 😦

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I guess youre implying to just listen for the disconnect and then attempt reader reconnection when that happens?

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Screen_Shot_2022-01-13_at_10.52.42_PM.png

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we have the emitter and listener setup already

gaunt oasis Jan 14, 2022, 6:58 AM

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When the status becomes disconnected, you can either prompt the user to refresh the connection manually, or do it programmatically via Terminal.getInstance().connectBluetoothReader

pale sequoia Jan 14, 2022, 7:03 AM

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hmm okay, and yea I see we have a function called "connectReader" that checks for the condition Terminal.getInstance().getConnectedReader() == null so can probably just add the condition to check for NOT_CONNECTED either on the Java or React Native side if we were to go with your suggestion above

Screen_Shot_2022-01-13_at_11.01.28_PM.png

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curious, what are some reasons that cause the SESSION_EXPIRED/api_key_expired error to occur? and just to confirm, we can't check for token expiry explicitly?

gaunt oasis Jan 14, 2022, 7:06 AM

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I don't have the details here, but one thing for sure is that the session expiration error is not meant for Stripe user to take care of

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There is no public API for you to manage the session either.

pale sequoia Jan 14, 2022, 7:08 AM

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Hmm okay! I think I may have enough to go from there, but I'll let you or other devs know if I have further questions

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Thanks again for your help on this lengthy process haha

#kylekhus-terminal