saurabh-account | Stripe Developers | Page 1

potent violet Jan 13, 2022, 7:04 AM

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hello Saurabh, where are you seeing that 500 error page?

steady geyser Jan 13, 2022, 7:07 AM

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Thanks for connecting man

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It's in the account dashboard & support chat as well

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Overall, every page on dashboard is stuck with this error

potent violet Jan 13, 2022, 7:08 AM

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Can you share your account id so that I can take a quick look? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

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oh

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you can't even login

steady geyser Jan 13, 2022, 7:08 AM

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Here is the exact flow I performed, which created this error

Created account with company - and it was perfect last week.
Today I added new company in the account ( From top left menu ) - It gave 500 Error. So, I clicked on the button again.
And refreshed. And we're gone inot this error

steady geyser Jan 13, 2022, 7:08 AM

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potent violet you can't even login

Yes exactly

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But I have ID

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Just a minute

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acct_1K8fiDSGirDsjAbu

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This is account ID

potent violet Jan 13, 2022, 7:10 AM

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just the account id is fine for now, i wouldn't recommend sharing info like your email address here since it's a public channel

steady geyser Jan 13, 2022, 7:10 AM

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Noted. Thanks 🙂

potent violet Jan 13, 2022, 7:12 AM

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give me a while to take a quick look, everything is loading really slowly for me today

steady geyser Jan 13, 2022, 7:13 AM

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No worries man. Appreciate the help

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Account ID for main account - acct_1B76rqAcjTMxy57O ( This is the main account if we can recover - same error )

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If not, acct_1K8fiDSGirDsjAbu this one will be fine 🙂

potent violet Jan 13, 2022, 7:21 AM

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i think this is going to take a while to look into and will require another team to get involved. I recall that you mentioned you reached out to Support a couple of times already, was it using your blogbing email?

steady geyser Jan 13, 2022, 7:21 AM

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I'm in touch via Twitter support, as the support chat is broken - and no other way to contact I can see.

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At the end, the response was - we're unable to find the issue, so create new account and we can migrate data. And we were in migration process from 16th December, still pending 😅

So, I created new account - and again with same error.

potent violet Jan 13, 2022, 7:26 AM

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going to quickly sync up with the team who is managing twitter so that we don't get you to do different things

steady geyser Jan 13, 2022, 7:26 AM

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Appreciate 🙂

potent violet Jan 13, 2022, 7:35 AM

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@steady geyser i got in touch with the team who is liaising with you over twitter, they're working with the relevant team on your issue. They'll let you know as soon as they have an update. Sorry that it's taking us a while to get things fixed

steady geyser Jan 13, 2022, 7:35 AM

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Hoping to get this fixed this week. Thanks 🙂

#saurabh-account