#Milan Vugrinchev-Magento

1 messages · Page 1 of 1 (latest)

icy lantern
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Hey there 👋 unfortunately we're not terribly familiar with that extension in this forum, but if you write into our Support team they should be able to get you to the right folks:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

final sandal
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I've tried... their answer was basically the same 😄 Since they cannot find the problem in their system it's up to me to find it in Stripe's Extension...

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(I'm not really sure if I'm conversing with the actual Stripe staff here that's why I'm using "they/them" etc.. please don't be offended by that)

icy lantern
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Hm, I'm sorry to hear that was your experience. We have a team that supports the Stripe Magento connector, and your support case likely should have been routed to this team.

eternal tulip
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Hey Milan, I recognize this error and think I can route your issue to the right team.

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Can you send me your account ID? (or DM me your email address)

final sandal
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Thank you both, @eternal tulip I've DM you my email address..

eternal tulip
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Thank you, I will grab that ticket and make sure it goes to the right place

eternal tulip
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Grabbed the ticket. I am reaching out to my colleagues who can investigate this and will update through there.

final sandal
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ok