greatspoon - onboarding | Stripe Developers | Page 1

sacred shard Jan 11, 2022, 9:31 PM

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hey there, can you explain what whmcs is and/or share a redacted screenshot of what you're experiencing? This sounds like you need to provide more information but I'd like to understand whether you need to reach out to a 3rd party provider to clarify what you need to do.

obtuse basin Jan 11, 2022, 9:34 PM

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WHMCS is a system that integrats with our Cpanel hosting but also allows us to doing invoice and client management

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We added in the stripe payment gateway to it and when we try to pay using a card, it returns the following error from the API

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"error": {
"code": "testmode_charges_only",
"doc_url": "https://stripe.com/docs/error-codes/testmode-charges-only",
"message": "Your account cannot currently make live charges. If you are the site owner, please activate your account at https://dashboard.stripe.com/account/onboarding to remove this limitation. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.",
"type": "invalid_request_error"
}

sacred shard Jan 11, 2022, 9:36 PM

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Did you open your own Stripe account with access via the dashboard?

obtuse basin Jan 11, 2022, 9:36 PM

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I have admin access to our companies account

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if i visit that onboarding link, it just redirects me to https://dashboard.stripe.com/test/dashboard

sacred shard Jan 11, 2022, 9:37 PM

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And is your Stripe account activated?

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It sounds like you're trying to conduct live payments with an account that hasnt been activated yet

obtuse basin Jan 11, 2022, 9:38 PM

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But i have processed payments through it before, its just been a while since we have used it

sacred shard Jan 11, 2022, 9:38 PM

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If you're trying to test still, you should ensure you're using test mode API keys

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I see, in this case please reach out to our support team who can help you with your account: https://support.stripe.com/contact

obtuse basin Jan 11, 2022, 9:39 PM

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What Should I tell them to make their jobs easier?

sacred shard Jan 11, 2022, 9:42 PM

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You can share that error and that your account doesnt seem to be able to make live payments even though you've done so before and they can start to investigate and help you 🙂

obtuse basin Jan 11, 2022, 10:21 PM

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Thanks, its all sorted now

#greatspoon - onboarding