#salty_TK-sofort

1 messages · Page 1 of 1 (latest)

brisk robin
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@wild inlet I see! I'm not sure what the exact question is I can help you with there.

wild inlet
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Thank you for your response 🙂

Here it takes 2 to 14 days until the transfer is complete.

If the money is transferred then Stripe sends to WooCommerce that the Customer has payed.

This can be take 2 to 14 Days.

I need to give the Customer his Product instant and if the transaction failed i need to take it away.

This is the Documentation
https://stripe.com/docs/payments/sofort/accept-a-payment?platform=web#rückerstattungen

Accept a Sofort payment

Learn how to accept Sofort, a common payment method in Europe.

brisk robin
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the way you give the Customer their product is more of business logic in your own system rather than a detail of the payment, I'm not sure how it's something I can directly help you with.

wild inlet
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Hmm so i have to change this Logic in WooCommerce? how it react to the Webhook calls from Stripe?

brisk robin
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I'm not sure, I don't know anything about how WooCommerce works.

As you said, when the payment succeeds, Stripe sends webhooks. Your system(or WooCommerce in this case) can react to them.
I suppose you are saying that in WooCommerce, it marks the order paid etc when the payment succeeds, which yes, can take many days.
I don't know how you'd change that. I'm not sure you even should(since you might give the customer access to your product and then have to remove it when the payment fails later on). Either way it's business logic of your system/WooCommerce and I don't think we can directly help you here.

wild inlet
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i really appreciate your answers.
The thing is another Guy should work on this but he left the Company.

He left the testmode from stripe on.

Mabey you can tell me what happened to the money Customers send.

brisk robin
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what happened to the money Customers send
can you elaborate?

wild inlet
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When customers send money because they buy a product but stripe is in test mode.

Does the money get to Stripe?

brisk robin
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there's no money movement in test mode

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so the customers are not sending money at all

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it's just simulated

wild inlet
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OK thank you
That's not a problem anyway, I'll get in touch with the customers, luckily we figured it out early on before any damage occurred.

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Thank you a lot @brisk robin

plush grove
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!