#alpamayo-subscriptions

1 messages · Page 1 of 1 (latest)

clever tendon
hybrid glen
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sub_1KAjEUQpNqh8KXbRrqlCa0NJ

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for example

clever tendon
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Hi! Thanks for sharing the subscription ID, I'm having a look.

hybrid glen
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Our flow :

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  • the customer (of our customer) go in checkout in setup mode - 25 december
  • in our connect webhook, we create a SubscriptionSchedule which need to start the subscription on 26 december
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it's seems that the first payment failed (I do not know why ?)

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if I try by my self the retry the payment, it's works, weird no ?

clever tendon
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Thanks for the additional information. Please give me a few minutes while I look into this.

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Yes it seems that the latest invoice failed. I think that's because the customer doesn't have a default payment method.

hybrid glen
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I need to set it in the weebhook ?

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At the same time when I start the Scheduler ?

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Why it's works when I "force" it with the button in the dashboard ?

clever tendon
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Sorry support is a little busy, give me a few more minutes.