#kencale-setup
zinc pecan
hi , sorry
sorry for my leaving the computer
could you check my register log?
i have a quetion about why my app user cannot register in US
graceful wagon
can you elaborate a bit more on what you mean by why your app user cannot register in the US? Are you getting an error message?
zinc pecan
yeah
graceful wagon
what does the error message say?
zinc pecan
culina is my app
let me attach a screen shot
these are the two response from stripe backend
also, if you could see my develper's log within culina on stripe
graceful wagon
can you share your account id? it'd look like acct_123
zinc pecan
my app account id or this specific user id
where do I find my account id for culina app on stripe
graceful wagon
if you login to this page : https://dashboard.stripe.com/settings/account, it should be in the upper right hand corner
zinc pecan
acct_1IiCUAChxxVYgbnw
yeah, there it is
acct_1IiCUAChxxVYgbnw
just check my last three logs, one user from Pennsylvania filled all correct info but failed
graceful wagon
your application is passing in empty values into the DOB parameter looking at this request - https://dashboard.stripe.com/logs/iar_wd6VxzrSjTeEUR
zinc pecan
and also , last fourth one is an italian user
but no
that is not true
look at all last three logs together please
these three attempts are made by the same user filled exactly same info , but get different result
if it is really the bod issue, then why all three log give different failure message. btw, again, all three attempts filled by same person with exactly the same info
I believe now the canadian users can register succesfullly
is that because your US and Canada registration info requests are different?
I am confused by which direction I should work on my code now.
definitely not the bod empty
graceful wagon
but the values are different, if i look at the most recent 3 failed requests to the /v1/account endpoint
req_0mphWo4TTn7FXP & req_wd6VxzrSjTeEUR are throwing an error with individual[dob][day]
zinc pecan
ok, i will double check the code, but how come the canadian side works fine
graceful wagon
and check the Request POST body in the Dashboard to see what was sent
zinc pecan
let me change my question
can I share the same backend code for every country as long as I pass the different bank info coreclty
Does US need more requested verify information vs. Canada?
The only difference I have now is routing number in US vs. transit no. and institution number in canada
graceful wagon
if you need to know the required verification information for each country, you can take a look at this page : https://stripe.com/docs/connect/required-verification-information
zinc pecan
will this cause failure as well or only the passing data issue?
yeah, for example, on the link you gave to me , I don't collect tax information so there will be tax infomation missing for US verification
will that cause failure as well?
in canada, the verify info only include name, address , and dob, US has a bit more required ones, which I did not collect and provide to stripe now. will that cause failure?
graceful wagon
if you don't provide the required information, you will not be able to make payments/payouts on those accounts (or payments/payouts will eventually be disabled)
zinc pecan
OK， understand, but if missing required info, will register be successful?
registration success but payment haulted?
graceful wagon
it depends on what you define as a successful registration. Ideally, successful registration means that there are no currently due requirements, and payments and payouts are enabled
what do you define as a successful registration?
zinc pecan
ok, I understand now. so, you do belive I have code issue to pass empty values?
not just missing required info. I need to work on solving passing empty values and missing required info both issues, right?
graceful wagon
you would want to solve the issue based on the error message. Based on those 3 requests, in two instances, you're not passing an integer in the DOB fields. In one instance, the postal code is invalid
zinc pecan
ok, thanks