rudytcy - 3ds emails | Stripe Developers | Page 1

young summit Jan 7, 2022, 4:30 PM

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These automated 3ds email are only relevant for future recurring payments when the subscription renews, not the first payment

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How are you creating these subscriptions? Are you using Checkout, or a custom integration?

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Do you have an example of one of thee subscriptions that you say may not have received an email?

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Our support team can help you investigate those email message for particular customers: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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but i'm happy to help you understand whats expected for your integration

mental cliff Jan 7, 2022, 4:33 PM

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we use custom integration

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we allow our users to create CB or SEPA direct debit payment method

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then we attach one of these method to the subscription

young summit Jan 7, 2022, 4:34 PM

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OK - can you share an example?

mental cliff Jan 7, 2022, 4:35 PM

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you mean a subscription id ?

young summit Jan 7, 2022, 4:36 PM

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yes, if you have one

mental cliff Jan 7, 2022, 4:38 PM

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i have this payment id : pi_3K54weAMPa07T75k1ItMaq6u

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(payment finally succeed because our finance team sent manually a validation link)

young summit Jan 7, 2022, 4:52 PM

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You can trace from that payment intent to the invoice and then to the subscription to get sub_1K54wdAMPa07T75kZQfXj77W

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which is for customer cus_KgURXFh5Bbjc4V

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We've sent that customer a receipt on Dec 10 only, not a 3ds email, but it wasnt necessary because 3ds was performed when you confirmed client-side at creation time: https://dashboard.stripe.com/logs/req_3fgOeRe4II5XLH

mental cliff Jan 7, 2022, 5:14 PM

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If I look at event timeline, I understand that 3DS was requested at 9:59 AM. As we rely on "Send Stripe hosted..." option to let the user complete 3DS, I understand nothing happened at that time (because it was the very first payment). Later, someone from our finance team sent a link to let user complete his payment.

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And we got this "confirm" call at 3:41 PM.

soft jungle Jan 7, 2022, 5:16 PM

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👋 @young summit had to head out, but I can help! Give me a minute to catch up

mental cliff Jan 7, 2022, 5:17 PM

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sure !

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I have to leave, sorry. I'll come back later. Thanks for your time.

soft jungle Jan 7, 2022, 5:29 PM

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Sorry I haven't left an answer yet - I'll leave one for you to read later!

mental cliff Jan 7, 2022, 5:29 PM

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thank you !

soft jungle Jan 7, 2022, 6:40 PM

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Just leaving some more thoughts:
So the key thing here is the the 3DS emails are sent when we consider your customer to be off-session. We automatically consider all recurring subscription charges to be off-session, but subscription creation defaults to being on session. If you want subscription creation to be consider off session you should pass in off_session: true (see https://stripe.com/docs/api/subscriptions/create#create_subscription-off_session) which should also trigger a 3DS email (if one is needed) for the initial sub creation payment

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