aksharj-invoice-cancel | Stripe Developers | Page 1

somber frigate Jan 7, 2022, 9:34 AM

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Hello! That depends on desired behaviour. Was it just created in mistake?

still sigil Jan 7, 2022, 9:36 AM

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Actually we need to provide some more discount and resend invoice to the customer

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so what we had done was below

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create a coupon with 50% off

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Created Subscription and applied the coupon

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Under Payment methods, set Email invoice to the customer to pay manually

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the customer received the invoice, but we now need to provide some more discount

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below was what i was thinking

somber frigate Jan 7, 2022, 9:38 AM

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If the invoice was an error and it'll never be paid, then you should void it. Statuses are outlined here: https://stripe.com/docs/invoicing/overview#invoice-statuses

How invoicing works

Learn more about the basics of Stripe Invoicing.

still sigil Jan 7, 2022, 9:38 AM

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Void the invoice by using the option Void under More

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cool, so voiding it makes sense

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one question i had was, how should i handle the subscription that was created

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i need to provide more discount, so should i just edit the subscription and add remove existing coupon and apply new one?

somber frigate Jan 7, 2022, 9:44 AM

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Sure, you can just amend the existing subscription. There won't be any side effects or proration as it'll incomplete

still sigil Jan 7, 2022, 9:44 AM

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ok thanks 👍

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so just so i understand

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editing the subscription with a new coupon code will create a new invoice, correct?

somber frigate Jan 7, 2022, 9:48 AM

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Have you tested it? 🙂

still sigil Jan 7, 2022, 9:48 AM

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nope, i was thinking it might be easier to cancel the subscription and then create a new one

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with new coupon

somber frigate Jan 7, 2022, 9:58 AM

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Hmm, might be easier yeah. The initial invoice (without the discount) would need to be manually edited to factor in the coupon

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i.e. we wouldn't just create a new invoice

still sigil Jan 7, 2022, 10:04 AM

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ah ok, thanks I will the cancel the existing subscription and create a new one. as its seems the easiest option, thanks

somber frigate Jan 7, 2022, 10:14 AM

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Np!

still sigil Jan 7, 2022, 10:32 AM

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hi @somber frigate sorry a quick question

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how can i cancel a scheduled invoice

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i don't want it to be finalised and sent i made a mistake there

somber frigate Jan 7, 2022, 10:36 AM

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You can't, it needs to be open/finalised

still sigil Jan 7, 2022, 10:36 AM

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is there a way it can stopped from getting sent to the customer?

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ideally i dont want the user to get the invoice

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i see this message

somber frigate Jan 7, 2022, 10:38 AM

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If collection_method: 'send_invoice' then it'll be sent when finalised, can't be prevented

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You're better off just updating the existing invoice in this instance

still sigil Jan 7, 2022, 10:39 AM

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so there is a issue where we want to send the invoice offiline

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and not via stripe just for this use case

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we want to give the customer a 6 month terms for a annual subscritption

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and on the invoice the term says 1 year

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thats why we need to handle this specific use case a bit differently

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here i want a 6 month term instead of 1 year

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i updated the subscription to cancel after 6 months, but that does not reflect in the invoice anywhere

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can i do one thing, there is send invoice button

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this opens a popup

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what if i specify a different email id and send the invoice

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and then mark it as void later?

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would the user notice anything with this workaround?

somber frigate Jan 7, 2022, 10:48 AM

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we want to give the customer a 6 month terms for a annual subscritption
I'm not sure I understand this. What's a 6 month term?

still sigil Jan 7, 2022, 10:49 AM

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so for a annual subscription

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we want to give user a 50% discount but also reduce the term from annual to 6 months

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what happens if i use the "send invoice" button and put our internal email id

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will the user still get the invoice

somber frigate Jan 7, 2022, 10:58 AM

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we want to give user a 50% discount but also reduce the term from annual to 6 months
It's not really an annual subscription then. Why not just have a 6 month subscription?

somber frigate Jan 7, 2022, 10:59 AM

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still sigil will the user still get the invoice

I believe it'll still be sent to the email address from the associated Customer object, yes

still sigil Jan 7, 2022, 10:59 AM

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yes, we need to think a bit more on how we want to handle these cases

somber frigate Jan 7, 2022, 10:59 AM

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But you can test all this easily enoigh

still sigil Jan 7, 2022, 11:02 AM

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i just sent it and got the email to our internal email id

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i do not see customers email address in the to or cc

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is it possible to verify looking at the logs who got the invoice email?

somber frigate Jan 7, 2022, 11:08 AM

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There'll be an invoice.sent event, also visible on the Dashboard page for the invoice

still sigil Jan 7, 2022, 11:09 AM

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yes, i see the event

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do i need to look into the payload here?

somber frigate Jan 7, 2022, 11:11 AM

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Don't believe the actual email it was sent to is reflected in the event

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But it's visible at the top of the Invoice page

still sigil Jan 7, 2022, 11:12 AM

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somber frigate But it's visible at the top of the Invoice page

sorry, can you please guide me where can i see this

somber frigate Jan 7, 2022, 11:13 AM

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still sigil Jan 7, 2022, 11:13 AM

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ah yes found it

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so where it mentioned was sent to are the only email addresses to which the invoice is sent, is that correct?

somber frigate Jan 7, 2022, 11:14 AM

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I believe so

still sigil Jan 7, 2022, 11:14 AM

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ok, thanks @somber frigate

somber frigate Jan 7, 2022, 11:22 AM

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Np!

#aksharj-invoice-cancel