#arogers-connect-statement-descriptor

1 messages · Page 1 of 1 (latest)

tough stump
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Are these destination charges?

lapis hatch
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Apologies @tough stump -- what is meant by destination charges?

tough stump
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Very common way to make charges with connect that will have the platform show on the statement descriptor

lapis hatch
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Ah -- I see. These transactions are being made on behalf of the merchant (We pass the merchant's ID for each transaction).

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"On behalf of" -- thanks!! I am going to dig into the documentation link you supplied!

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Thank you so much!!

tough stump
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Of course, happy to help!

lapis hatch
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Greetings @tough stump -- After some review of the code, our integration is setup to do this as a Direct Charge (vs a Destination Charge). It's this case where we are seeing the Merchant Account listed in the descriptor (correctly), but the Platform phone number and state. Is there anyway to make this work with a Direct Charge?

tough stump
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Good question. Can you send me the ID of a payment intent that you saw this on? (pi_123)

lapis hatch
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Sure -- pi_3KEE54RFS2UbCLpS0JIyOI4p

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This is a test charge.

tough stump
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Thank you! Looking in to it.

lapis hatch
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Thank you!!

tough stump
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Thanks for the patience on this, still looking. I am unclear on how to look in to some of this, will consult my colleagues and get back to you.

tough stump
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For those fields, we draw from an account's support address and support phone number. The connected account does not have those set so we defaulted to the platform's address and number
https://stripe.com/docs/api/accounts/update#update_account-business_profile-support_address
https://stripe.com/docs/api/accounts/update#update_account-business_profile-support_phone

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If you set them for the connected account, the proper info should show up on bank statements