stas__ - Connect Webhooks | Stripe Developers | Page 1

exotic moat Jan 6, 2022, 7:40 PM

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Hi stas__. With Connect, there's actually two separate webhooks. One for Connect and one for the platform account. So, it sounds like you only have the one set up for your platform account. You can read more here: https://stripe.com/docs/connect/webhooks

Connect webhooks

Learn how to use webhooks with Connect to be notified of Stripe activity.

craggy sedge Jan 6, 2022, 7:47 PM

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Hey @exotic moat we have webhooks for both. I also don't see in the webhook logs any events related to the custom account balance updates.

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Aka, no Stripe-Account header requests. Which is important for us as we do manual payouts for our custom accounts with a custom descriptor in order to map it to our business flow.

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The account balance for the custom account as well has no balance available for payouts since yesterday, and I don't know how to trigger that.

exotic moat Jan 6, 2022, 7:51 PM

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I see. Can you share some event object ids with me so I can look into this further?

craggy sedge Jan 6, 2022, 7:53 PM

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evt_1KEkOwLQgc8mxvfYrPXyowWc is one of the recent ones regarding a balance

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This is the account ID we are using in the sandbox acct_1KEFd1Q4QT2ktP9F

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brb

wind cairn Jan 6, 2022, 8:07 PM

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It looks like delivery was attempted for the platform's endpoint but the delivery failed because we got a 404 from the platform endpoint https://dashboard.stripe.com/test/events/evt_1KEkOwLQgc8mxvfYrPXyowWc

wind cairn Jan 6, 2022, 9:12 PM

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Just checking in. Have you been able to check why that endpoint 404s?

wind zephyrBOT Jan 6, 2022, 9:52 PM

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This thread has been archived. If you need help with anything else please ask in #dev-help or contact Stripe Support: https://support.stripe.com/contact

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glad eagle Jan 7, 2022, 12:14 AM

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Hey @wind cairn would you be kind to unarchive my thread please 🙏
The 404 is a valid response due to the lack of Stripe-Account header in the request from Stripe. We identify our accounts based on that, hence the failure.

Btw, is this the right place to review this kind of questions or should I reach out via email to Stripe? Thank you! 🙇‍♂️

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Quoting your latest message here so we have everything in context

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So the account this balance pertains to is your own account and this webhook is not for a Connect webhook. Because of this we do not transmit the Stripe-Account header as it does not apply.

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In fact, after a quick review, it appears we do not include the Stripe-Account in the header even for Connect webhooks.

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Is there a reason you are expecting it there?

#stas__ - Connect Webhooks