mymo-connect-account-qs | Stripe Developers | Page 1

inner comet Jan 4, 2022, 4:46 PM

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stoic quartz Jan 4, 2022, 4:52 PM

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Hello! It sounds like they didn't complete onboarding; if they did they should have been connected to your platform at the end of of the onboarding process.

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The request you provided looks like a request to retrieve your own account, it doesn't seem related to the creation of a new account.

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Do you know what day and time, UTC, you created the account?

reef ore Jan 4, 2022, 5:01 PM

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So there's no way the link generated could be "wrong" or that an error could have occured during the creation?

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The link would have been generated on December 17th around 1:35:00 pm (UTC-5). The client told us on December 20th it was done

stoic quartz Jan 4, 2022, 5:04 PM

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It's hard to say what happened without seeing logs.

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Let me see if I can find anything around that time...

reef ore Jan 4, 2022, 5:04 PM

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and since I don't have any logs about it... you might be right about the fact it wasn't completed!

stoic quartz Jan 4, 2022, 5:06 PM

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I'm not seeing any logs around that time on the account associated with the request ID above.

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Let me check somewhere else...

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Yeah, unfortunately I can't find anything. As far as I can tell they didn't complete the onboarding process. Did they say anything about what happened when they visited the link?

reef ore Jan 4, 2022, 5:20 PM

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Unfortunately I don't have any feedback from them, as I don't directly speak with clients. I'll have the manager ask them! Thanks a lot for your time 🙂 !

stoic quartz Jan 4, 2022, 5:21 PM

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No problem, good luck with it!

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If all else fails you can create a new onboarding link for them. 🙂

reef ore Jan 4, 2022, 5:22 PM

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Yes, we were just trying to find a way not to have them go through it again, if ever the really did filled it up !

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