sai_rez-reactivate-incomplete | Stripe Developers | Page 1

feral pier Jan 4, 2022, 3:43 PM

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Hello, do you have the ID of a subscription that this happened for?

edgy bison Jan 4, 2022, 3:44 PM

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Hi, sure, it's on a test account, here is the id

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sub_1KEEPhKl7yri9QNLed9E6fIg

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I was wondering if this is related to payments needing to be verified?

feral pier Jan 4, 2022, 3:53 PM

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Correct, the payment on that latest invoice needs 3DS auth to go through

edgy bison Jan 4, 2022, 3:53 PM

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Would this be the case for all payments going forward?

feral pier Jan 4, 2022, 3:57 PM

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It is hard to say, the bank ultimately decides when to request 3DS auth. We do send the bank the proper data to make that less likely but it is still up to them

edgy bison Jan 4, 2022, 3:58 PM

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I see, is it possible to trigger the 3ds auth model to open with stripe?

feral pier Jan 4, 2022, 4:04 PM

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Yes, if you call confirmCardPayment on the PaymentIntent's client secret, it will open up the 3DS modal https://stripe.com/docs/billing/subscriptions/overview#requires-action

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Or similarly, confirmCardSetup on the subscription's setup intent https://stripe.com/docs/billing/subscriptions/overview#authentication-failures

edgy bison Jan 4, 2022, 4:07 PM

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i will have a look at that, thanks for your help

feral pier Jan 4, 2022, 4:16 PM

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I apologize, I forgot to send you an easier solution. You can configure your billing settings to automatically send your users a hosted link when this happens https://stripe.com/docs/billing/subscriptions/overview#recurring-charges

#sai_rez-reactivate-incomplete