#Andres18 Portfolio Destroyed-account

1 messages · Page 1 of 1 (latest)

bright pivot
#

Have you sent in an email to our support team? You can do so by emailing them at support@stripe.com

tame basalt
#

I have tried, but keep getting automated messages. I’ve been waiting for about 7 days for my issues to be resolved.

#

The account was closed do to “high risk” it is a new stripe account, have processed about $5k in 2 days, but have had one customer with 10 failed checkout attempts. The account was closed do to high risk, but it is a brand new account. I have tax docs, LLC docs, all the proof to show I own a legit business. But somehow a brand new account already has “high risk” after a few days

#

Every day I submit new information to “verify” who I am, and who the business is. So far has been a week for any payout. Now I’m being told it will all be refunded, for whatever reason.

bright pivot
#

Unfortunately, we have no insight or power over the account approval process in this channel - this Discord is specifically for technical/developer questions. Really, the best way for you to get this addressed is through emailing support

tame basalt
#

Do you know of anyone who can reach out via phone?

bright pivot
#

There isn't a phone number - If you send over an account ID I can try and get it escalated, but I can't really guarantee it'll help since again, we aren't the ones in control of those flows

tame basalt
#

Thank you, how can I find my account ID? Is it just my username ?

bright pivot
#

Your account ID would be something like acct_xxx - you would find it through the dashboard

tame basalt
#

My app has lost access already. And I can’t live chat either.

#

I’ll look now

#

acct_1KBSJRGzLRBPIMn7

bright pivot
#

Please do not post personal information (like your phone number) here - this is a public channel

tame basalt
#

Apologies.

#

Is it typically for the account to be flagged for this many failed checkout attempts? For whatever reason this one customer attempted 9 checkout attempts. Which I believe is what triggered it

#

Those 9 attempts are higher than the amount of orders. It should be visible that these were attempted by one single person.

#

I know stripe has very good fraud protection which is my reason for deciding to use them

bright pivot
#

Again, we have no insight into the fraud/risk processes here (which is why I recommended you talk to support) so I'm not sure what the reason is

tame basalt
#

Okay I appreciate it. Typically with the account number escalation, would I be able to expect a phone call?

#

Or is it strictly email only

bright pivot
#

It would be email