#Fadi Obaji-cancel-subscription

1 messages · Page 1 of 1 (latest)

stiff olive
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Just cancel should be sufficient. Is that delete call also in our docs somewhere?

steady hemlock
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yes

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let me get it

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one sec

stiff olive
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Thank you!

steady hemlock
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because the delete() is giving an error

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no such subscription

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so the first one is actually doing the work

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I didn't find it

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anyway thanks!

stiff olive
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Yeah that sounds like the first call is cancelling and the second one is trying to cancel again

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Of course, happy to help!

steady hemlock
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also there is a bug in the subscription system

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I did a post here yesterday and i sent a report to stripe by email

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no one responded

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do you want me to post it here for you?

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okay here it is:

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Hey there!, I found a bug (I think) in the dashboard (Test mode), if you have a customer and this customer has a card payment method that requires 3DS as the default method. Go to the customer's subscription in the dashboard and click on Actions button and select Update subscription, then turn off prorate changes and select Reset billing cycle from the advanced options at the bottom of the page, and then click update subscription button, a popup will open to notify you that 3D Secure is required to complete payment, click on update subscription button. Now this button has no loading state after clicking on it, so if you click it more than once (like 10 times), it will actually generate 10 identical invoices with different invoice IDs and numbers for the same subscription and they will all be in open status and will all requires 3DS confirmation from the user!

This is a bug right?
This button should have a loading state and a disabled state after clicking on it the first time I think

stiff olive
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Thanks for the report. It certainly sounds to me like it shouldn't be generating 10 invoices there. I will raise feedback for that internally

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Though we should already have something if you emailed us. Did you send this directly to our support email or fill out our email form for that?

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I will try to find that to make sure I'm not reporting it redundantly

steady hemlock
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I didn't find a direct email address, i did it using the contact form on Strip website

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is there a direct email address?

stiff olive
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Good question. I assumed support@stripe.com but am not seeing it in our docs. Looks like the form is the right way to go

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I will make sure to find what you submitted from the form and make sure whatever I do go off of that. Though it should be getting processed properly already