#box - downgrade refund

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tired tartan
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hey there, you would do this by downgrading with proration to generated the credit balance on the customer. Then you'd create a partial refund for the charge related to the previous invoice and clear the customer balance to avoid them being credited on the next recurring payment.

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and if you leave prorations enabled (default) the invoice will have a net credit amount and your customer will end up with a balance credit

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otherwise the default is for the customer to get the credit on the next invoice

trail widget
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Gotcha, thanks synth! I'll have a play around and get back to you if I have any questions ๐Ÿ™‚

tired tartan
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Quite welcome, and sounds good ๐Ÿ‘