#Vitaly-connect-linked-accounts

1 messages · Page 1 of 1 (latest)

sly spindle
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Hi there, bear with me a moment while I take a closer look

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And are you trying to do this in test mode or live mode?

prisma jay
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in test mode

sly spindle
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Thanks, apologies for the delay, continuing to look

prisma jay
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sure, thanks for your assistance...

sly spindle
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Digging through the code that raises that error, and the only thing that is jumping out at me is that it seems to check if the Platform is active. Have you activated your platform?

prisma jay
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if I am able to create connect accounts, and emit test cards, I assume so

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can you please cross check?

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or please let me know where in Dashboard I can find this setting, and I will check

sly spindle
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When you're logged into the dashboard, do you see an 'Activate account' button right beside the account selector at the top left of the page?

prisma jay
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nope, in the Home menu it says Your account is now active

prisma jay
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what would be our next steps?

lapis token
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Hey @prisma jay just stepping in here as @sly spindle had to step away

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This is related to a beta you're participating in correct? (unless I'm mistaken, apologies)

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As part of this, think you should have been given some information including a contact email for support specifically related to this

prisma jay
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Yes, it is beta

lapis token
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OK I would ask that you please reach out with the details of this example via the beta support address you were given, as the team working on this will need to help investigate this for you.

prisma jay
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ok thank you