#Rita-retries

1 messages · Page 1 of 1 (latest)

vivid edge
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So what is retrying here if it is not smart retries?

remote wraith
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It is smart retry but why it's not working as expected?

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it's not retrying same invoice, and the attempt number is for every retry =1

vivid edge
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Can you send me the ID of that invoice? (in_123)

remote wraith
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in_1KA9tnKpJcQYpR3WSDVHFRP4,
in_1KAWNTKpJcQYpR3WkMjIM7dC,
in_1KAsq3KpJcQYpR3W0ATMf32q,
in_1KBFJJKpJcQYpR3WQKYOqelQ,
in_1KBbn6KpJcQYpR3W6GFcKULz,
in_1KByHtKpJcQYpR3W4gUg4WIh,
in_1KCKkaKpJcQYpR3WxnUcIw7D

those are -0002 - -0008 invoices generated to this overdue subscription sub_1K9nOfKpJcQYpR3Ws4IhFLK9

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(sorry for the long response time, but those are not my working hours 😅 )

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I can have a call screenshare my test env if you want

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another user and subscription (but this time it's finally all retries finished), looks like invoice is correctly marked as uncollectible (not sure what about the rest of the invoices with retrying) and subscription is unpaid, but retries are 8, not expected 4 (it ignores settings?)