#usama-transfer-error

1 messages · Page 1 of 1 (latest)

bitter patio
#

Hello 👋 do you have the request ID (req_XXX) from where you tried to make this payout?

#

Ah, I see. That external account belongs to your connected account, not your platform account. So you need to use the Stripe-Account parameter/header to specify the connected account's ID.
https://stripe.com/docs/api/connected_accounts

knotty prairie
#

ammm let me check

#

did you mean stripe token?

#

api key (sort to say)

bitter patio
knotty prairie
#

yeah

#

im not making api call to connected account

#

basically im transfering some amount to connected user's external account bank account (created by usnig his or her card information)

bitter patio
#

You're not making the request to the connected account, you're making the request for the connected account.

#

Essentially you're telling us that the connected account wants to payout money from their balance to their external account, and we won't let your platform account do that itself. The platform has to tell us which connected account it's making the request for.

knotty prairie
#

no

#

me as admin is paying to some external accont

bitter patio
#

For a connected account?

knotty prairie
#

amm can we have a meet call

#

?

bitter patio
#

Sorry, we don't do that here.

knotty prairie
#

okay

#

then what I'm doing is

#

i wanted to transfer some amount from my admin account to my external bank account and note that this bank account is created from my credit card information containing token

#

using createBankAccountApu stripe privide us

bitter patio
#

Where are the funds that you want to move sitting currently?

knotty prairie
#

in my (stripe account) (account against which i have generated my api key)

bitter patio
#

So your platform account?

knotty prairie
#

yes\

bitter patio
#

You can't send funds directly from your platform's Stripe balance to an external account belonging to a connected account. You have to first transfer it to the connected account's Stripe balance.

knotty prairie
#

okay

#

and then

bitter patio
#

And then you make a payout request for the connected account

knotty prairie
#

okay