kado-kaelan-past-due | Stripe Developers | Page 1

gleaming halo Dec 27, 2021, 7:13 PM

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Hello, do you have an ID of a subscription that this happened for?

earnest shoal Dec 27, 2021, 7:14 PM

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sub_1K5yIRDD6XrDuzW95erBRzwx

gleaming halo Dec 27, 2021, 7:14 PM

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Thank you, checking in to it...

earnest shoal Dec 27, 2021, 7:15 PM

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thanks!

gleaming halo Dec 27, 2021, 7:19 PM

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So for that one, it is because the card number is incorrect on the PaymentMethod that was used https://dashboard.stripe.com/logs/req_MZOyO07R9RIK8q

earnest shoal Dec 27, 2021, 7:21 PM

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interesting. so the stripe validation when typing it in isnt always correct?

gleaming halo Dec 27, 2021, 7:21 PM

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Good question on that one, let me look at how the PM was created

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Still looking in to this.

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Do you have a plan/know how you want these failed payments to be handled by your integration?

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For here it would be recommended that you either have customer emails turned on for failed payments or that you otherwise notify the user so they can update their info.

earnest shoal Dec 27, 2021, 7:38 PM

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okay i will look into adding that

gleaming halo Dec 27, 2021, 8:07 PM

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Apologies for taking a bit. What you saw here looks like expected behavior so the best solution is to notify customers as I mentioned.

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Basically there are a few ways this can happen. Ultimately it is up to issuers to decide what to decline/approve so it is entirely possible for them to approve a card 7 days ago and then decline a payment with it.

#kado-kaelan-past-due