SkilliBent | Stripe Developers | Page 1

twilit sonnet Dec 23, 2021, 3:03 PM

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Hi 👋 can you tell me a bit about your problem?

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@lapis blaze let's have the conversation in this thread

lapis blaze Dec 23, 2021, 3:07 PM

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Hello

twilit sonnet Dec 23, 2021, 3:07 PM

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Pasting message for context:

My clients are telling me they do not have the ability to have their payments registered because it keeps on declining their payment.

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Hm, I'm not sure I understand what you mean, could you elaborate a bit more?

lapis blaze Dec 23, 2021, 3:16 PM

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So for some reason whenever I try to send my customers invoices for them to make payments to gain access to my course their cards keep on declining. Could you help me resolve this?

twilit sonnet Dec 23, 2021, 3:17 PM

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Could you share an example of a payment that failed?

lapis blaze Dec 23, 2021, 3:21 PM

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Should I ask my customer for a screenshot?

twilit sonnet Dec 23, 2021, 3:22 PM

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That likely won't be terribly helpful. What method are you using to charge your customers?

lapis blaze Dec 23, 2021, 3:24 PM

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Okay. Their cards.

twilit sonnet Dec 23, 2021, 3:25 PM

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Are you using Payment Links, Checkout Sessions, a custom integration using Payment Intents directly, or perhaps a 3rd party integration?

lapis blaze Dec 23, 2021, 3:31 PM

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I didn’t try the payment links. Should I try that? I already voided the invoices

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Or one of the other options given?

twilit sonnet Dec 23, 2021, 3:32 PM

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Right now I'm trying to figure out what your integration looks like so I know what to ask for. You mentioned that you voided an invoice, can you provide the ID of that invoice (in_XXX)?

lapis blaze Dec 23, 2021, 3:34 PM

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ADF1E765-001

twilit sonnet Dec 23, 2021, 3:35 PM

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That looks like an invoice number that you generated, I'd need the Stripe generated ID which will be formatted like this in_XXX where XXX is an alphanumeric string.

lapis blaze Dec 23, 2021, 3:39 PM

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in_1K9j66Fv2g04Z8ISLrORJYy0

twilit sonnet Dec 23, 2021, 3:45 PM

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Hm, I'm not having any luck locating an invoice with that ID, could you double check it's correct?

lapis blaze Dec 23, 2021, 3:51 PM

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twilit sonnet Dec 23, 2021, 3:57 PM

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Alright, I found the invoice and see an underlying PaymentIntent was created, but I'm not seeing any evidence that a payment was attempted.

lapis blaze Dec 23, 2021, 4:01 PM

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Okay. I will try reaching back out to my customer and as them to attempt again

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Will this chat be opened all of today?

twilit sonnet Dec 23, 2021, 4:06 PM

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Not likely, I'll close it at the end of my shift in about 50 minutes, but when you have some additional info you can ask whoever is working to reopen this thread.

lapis blaze Dec 23, 2021, 4:25 PM

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Okay thank you

#SkilliBent