#d3hell - payments not recorded

1 messages · Page 1 of 1 (latest)

zinc forum
lofty halo
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started past hours for 2 websites here, 2 people reported paying from their bank/card but stripe balance for the day is unchanged, transaction is not recorded on stripe dashboard although shows as grey/pending payment on website woocommerce orders page.

#

However when i manually search for the order id on stripe it appears as pending payment (although does not show as pending payment or in any type on the dashboard unless you specifically manually search for it)

robust hare
#

i would censor the customer information

lofty halo
#

From Stripe
payment_intent.created
View event detail
Event data
{
"id": "pi_3K9VvnGPGHwcXTxn1Ql2pViB",
"object": "payment_intent",
"last_payment_error": null,
"livemode": true,
"next_action": null,
"status": "requires_payment_method",
"amount": 12999,
"amount_capturable": 0,
"amount_received": 0,
"application": null,
"application_fee_amount": null,
"automatic_payment_methods": null,
"canceled_at": null,
"cancellation_reason": null,
"capture_method": "automatic",
"charges": {
"object": "list",
"data": [
],
"has_more": false,
"total_count": 0,
"url": "/v1/charges?payment_intent=pi_3K9VvnGPGHwcXTxn1Ql2pViB"
},
"client_secret": "pi_3K9VvnGPGHwcXTxn1Ql2pViB_secret_kidSmmNRlUQ5kkq3aqgvBDmzT",
"confirmation_method": "automatic",
"created": 1640183799,
"currency": "usd",
"customer": null,
"description": "Boosting, Accounts & Powerleveling Order #83268",
"invoice": null,
"metadata": {
},
"on_behalf_of": null,
"payment_method": null,
"payment_method_options": {
"card": {
"installments": null,
"network": null,
"request_three_d_secure": "automatic"
}
},
"payment_method_types": [
"card"
],
"processing": null,
"receipt_email": null,
"review": null,
"setup_future_usage": null,
"shipping": null,
"source": null,
"statement_descriptor": null,
"statement_descriptor_suffix": null,
"transfer_data": null,
"transfer_group": null
}

zinc forum
#

hey there, i deleted the images showing customer info

lofty halo
#

k sry

#

is it ok to post the code ?

zinc forum
#

Yea as long as there is no PII in the data adn you redact keys

lofty halo
#

i tried placing dummy 1$ order on my end, order is correctly displayed and shown both on stripe/website

#

keys this part ?

#

should i remove

zinc forum
#

So generally if you're having issues with the WooCommerce plugin you'd need to reach out to them for support, but it sounds like you also have a direct integration you develop too?

#

You shouldnt share PI client secrets -- correct

#

Object Ids (like pi_123 or req_123) are all safe

#

So with your tests via the API yourself, what is not working as expected?

lofty halo
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i cant see the transaction he made on stripe, it is showing as pending payment on website, and the stripe balance is unchanged, as if he didnt paid

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customer however claims he paid and called bank they confirmed he paid

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it could be he lying, but what triggers me here most is that the transaction doesnt show at all on stripe dashboard, but shows as unpaid on website

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if all is good it should show both on stripe and website as unpaid, as it is it is not displayed at all on stripe dashboard, unless i specifically search for that order id

zinc forum
lofty halo
#

ok thx a lot, let me know if need any more info from my end

#

this is the proof the customer sent me

zinc forum
#

hey there, we're actively looking into this and you should receive some outreach communication from stripe once we have information to share