honza-refund | Stripe Developers | Page 1

brave egret Dec 22, 2021, 11:35 AM

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I would contact our support team with specific examples. Do you have a request ID req_xxx (https://support.stripe.com/questions/finding-the-id-for-an-api-request#:~:text=Using the dashboard,the dashboard URL as well.) for a failed example so I can take a quick look?

calm elbow Dec 22, 2021, 12:00 PM

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yes, - this one for example https://dashboard.stripe.com/payments/pi_3Jc6BvLPwwCp2e3P0VkEDuV3

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thanks a lot

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apologies - here is the request req_kJSuSqrDxFrQWg

brave egret Dec 22, 2021, 12:05 PM

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yeah you'd need to contact our support team, you're one of our larger users.

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the refund fails I think because you have previous pending refunds that haven't processed yet and they need to clear first, or something along those lines ,from what I see, but I answer API questions so this is not my area.

calm elbow Dec 22, 2021, 12:09 PM

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That would make sense

#honza-refund