erikvm-customer_portal | Stripe Developers | Page 1

tough timber Dec 21, 2021, 3:02 PM

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Hi @pearl hill! I'm looking into this, please give me a few minutes.

pearl hill Dec 21, 2021, 3:02 PM

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Thanks!

tough timber Dec 21, 2021, 3:09 PM

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I did some tests on my end, and I can see the "add promotion code" on the customer portal when trying to update one of my subscription plan.
Where exactly are you expecting to add the promo code ?

pearl hill Dec 21, 2021, 3:11 PM

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Thats exactly what I tried as well

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Not getting that button there though

civic escarp Dec 21, 2021, 3:12 PM

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The "add promotion code" button?

pearl hill Dec 21, 2021, 3:12 PM

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Yeah, I get nothing..

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Doesn't work for an active subscription either

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Is promo codes only applicable when you change the subscription plan or something?

civic escarp Dec 21, 2021, 3:14 PM

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Can you send me the snippet of code where you create your checkout Session?

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Are you setting allow_promotion_codes to true when creating the Session?

raven raven Dec 21, 2021, 3:16 PM

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[note that your screenshot is Checkout, which is not the Customer Portal(that was Soma's screenshot), they are different products and you configure promo codes for them in different ways.]

pearl hill Dec 21, 2021, 3:16 PM

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Yeah you're right

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Does promo codes work for subscriptions?

civic escarp Dec 21, 2021, 3:17 PM

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And on that note, have you set the "Allow Customers to provide promotional codes" setting from your dashboard? https://dashboard.stripe.com/settings/billing/portal

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Yes

pearl hill Dec 21, 2021, 3:17 PM

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Yes I got that checked

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And:

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@civic escarp - the session snippet looks as following (django)

@csrf_exempt
def manage_billing(request):

    session = stripe.billing_portal.Session.create(customer=customer, return_url=domain_url)
    return JsonResponse(session["url"], safe=False)

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And then I pass that to the frontend

civic escarp Dec 21, 2021, 3:22 PM

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Thanks, looking in to how why that might not be working

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I am seeing it with that same config

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Have you been going all the way to the "Confirm your new plan" page?

pearl hill Dec 21, 2021, 3:40 PM

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Hmm

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I never get to that page though

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But as @raven raven mentioned - are we doing two different things?

civic escarp Dec 21, 2021, 3:41 PM

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My screenshot is from the customer portal

pearl hill Dec 21, 2021, 3:41 PM

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Karlleko, it seems like I am indeed in the customer portal?

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Not sure what Karlleko was referring to

civic escarp Dec 21, 2021, 3:43 PM

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That screenshot very much looks like Checkout. How did you get to that page from the customer portal?

pearl hill Dec 21, 2021, 3:44 PM

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Through my webapp, with
session = stripe.billing_portal.Session.create(customer=customer, return_url=domain_url)

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I also tried hitting the "Preview" button in the stripe dashboard, and still nothing

civic escarp Dec 21, 2021, 3:47 PM

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And the screenshot you shared was the landing page from that URL?

pearl hill Dec 21, 2021, 3:47 PM

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Correct

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But what's strange is that your landing page looks different than mine

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It looks like you're doing a "change"?

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Not a new subscription

civic escarp Dec 21, 2021, 3:50 PM

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It should not be. The landing page should look like this. That screenshot is definitely the checkout landing page.

pearl hill Dec 21, 2021, 3:52 PM

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What does your "pay with card" page look like

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When you subscribe to a total new product

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I don't see a field where you fill in all the billing details..

civic escarp Dec 21, 2021, 3:55 PM

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It looks like soma's. But also new subscriptions cannot be created from the customer portal so I'm a but confused

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Are you sure that snippet of code that you sent is being hit here?

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Can you DM me a link that that generates?

pearl hill Dec 21, 2021, 3:56 PM

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I am super confused. This is the landing page that it gets to:

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Yepp, DM'd you

civic escarp Dec 21, 2021, 3:59 PM

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Interesting, that is a Checkout link. Customer portal should start with billing.stripe.com

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Do you have the API request ID (req_123) from when you created that link?

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Looks like it was this https://dashboard.stripe.com/test/logs/req_Pf2iJzb3wKPkBb

pearl hill Dec 21, 2021, 4:03 PM

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I DM'd you

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Once a subscription is live - youre correct - there is a billing.stripe.com URL

civic escarp Dec 21, 2021, 4:03 PM

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That second link is a customer portal link. It looks like the calls or URLs may be getting mixed up somewhere

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Ah, so you are saying your code does a check for whether they have a subscription or not?

pearl hill Dec 21, 2021, 4:06 PM

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Well, nevermind that, I think it might be irrelevant

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What's weird is that I don't see the promo code even though I have that checkbox checked

civic escarp Dec 21, 2021, 4:06 PM

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So it looks like you create a Checkout Session if so and a Billing Portal if not.

pearl hill Dec 21, 2021, 4:06 PM

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Yes basically

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First a checkout session -> customer fills in their details -> subscription is activated -> now they can access their customer portal to cancel their plan

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So the last URL I sent you, Pompey, thats the correct url, right?

raven raven Dec 21, 2021, 4:07 PM

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pearl hill What's weird is that I don't see the promo code even though I have that checkbox...

that checkbox is only for the Billing Portal, which you're not using for the 'new subscription' flow, you use Checkout for that

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for Checkout you enable promo codes a different way, it doesn't use that setting

pearl hill Dec 21, 2021, 4:08 PM

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See, this is the confusing part

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What am I using? I'm using checkout?

raven raven Dec 21, 2021, 4:08 PM

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I don't disagree, it is confusing

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you're using Checkout and the Billing Portal. They are separate things but related

pearl hill Dec 21, 2021, 4:09 PM

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Okay, what should I do next?

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Do allow users to apply a promo code

raven raven Dec 21, 2021, 4:09 PM

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civic escarp Are you setting `allow_promotion_codes` to true when creating the Session?

that ^^

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i.e in the call to stripe.checkout.session.create in your "new subscription" flow ; https://stripe.com/docs/api/checkout/sessions/create?lang=python#create_checkout_session-allow_promotion_codes

pearl hill Dec 21, 2021, 4:11 PM

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Awesome, that was what I was looking for

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Thanks for your help!

dire hill Dec 21, 2021, 4:25 PM

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Excellent, glad we were able to get you sorted out here! Let me know if you have any other questions 🙂

#erikvm-customer_portal