scooperpoops12-terminal | Stripe Developers | Page 1

crystal wind Dec 21, 2021, 11:06 AM

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hi! as far as I know you should never pair it that way.

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you'd just ignore those prompts

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the way you connect to the reader is via the code you write for your app

low valley Dec 21, 2021, 11:07 AM

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hey karllekko, thanks for the response! Let me try that now

crystal wind Dec 21, 2021, 11:08 AM

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https://stripe.com/docs/terminal/payments/connect-reader?reader-type=bluetooth

low valley Dec 21, 2021, 11:12 AM

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If I ignotre the popup notification for "Pairing Request", it spins for about a minute, then pops me back to the main page on the sample app saying "No reader connected"

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I can see this in logcat "Bluetooth unexpectedly disconnected during operation."

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Same behavior on both devices, with fresh installs of the app

crystal wind Dec 21, 2021, 11:12 AM

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try going to your Android settings and if the reader is paired there, completely delete/forget it and then try again

low valley Dec 21, 2021, 11:13 AM

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Will do, trying that now. thanks!

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Nope, it's not paired there

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It's just shown as an 'Available Device"

crystal wind Dec 21, 2021, 11:14 AM

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also probably worth rebooting the reader too

low valley Dec 21, 2021, 11:14 AM

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Hah, I should know by now to always start with that.... giving it a go

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first gotta find a paper clip!

crystal wind Dec 21, 2021, 11:16 AM

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I wouldn't press the reset button

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just hold the power button until it completely until it powers off https://stripe.com/files/docs/terminal/m2_product_sheet.pdf

low valley Dec 21, 2021, 11:17 AM

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oooh alright, thanks

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I am seeing the same behavior. Is it possible an issue with the "location" would manifest itself in this way?

crystal wind Dec 21, 2021, 11:25 AM

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not sure, but I don't think it would be directly related to getting an Bluetooth error like that

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not sure what else I can suggest beyond trying to do everything entirely fresh(freshly restarted reader, freshly reinstalled app, nothing paired in the phone's settings)

low valley Dec 21, 2021, 11:28 AM

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alrighty, thanks, karllekko. What is the expected behavior here after pressing connect? Ignore the popups asking to connect, and then it connects automatically via code?

crystal wind Dec 21, 2021, 11:31 AM

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yes

low valley Dec 21, 2021, 12:29 PM

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@crystal wind I am able to connect to a BBPOS Chipper 2X BT reader just fine through the sample app (it does not prompt me to connect via notification like the M2 was).

I talked with stripe support and sent them the serial number of the M2 reader and they will get back to me. If the BBPOS Chipper is working fine, I feel like it's a reasonable assumption this M2 reader is not behaving properly

crystal wind Dec 21, 2021, 12:32 PM

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it is possible! I don't have a M2 myself to hand yet, but whenever I had similar problems with the Chipper or Wisepad 3 it's mostly just a matter of getting things back to a clean state. On rare occasions readers can be shipped with bad firmware so it's not out of the realms of possibility

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