Dan (ClassFit) - Payouts | Stripe Developers | Page 1

weary lantern Dec 20, 2021, 6:19 PM

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Hello! When you retrieve this account's balance using the Balance API what do you see? Does it show a positive available balance and no negative pending balance?

soft lintel Dec 20, 2021, 6:21 PM

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Is this thread now private - can I share client details?

weary lantern Dec 20, 2021, 6:23 PM

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This thread is not private.

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This is a public Discord server and everyone will be able to see your messages.

soft lintel Dec 20, 2021, 6:23 PM

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OK

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I'll keep the info less personal then

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Available soon balance is negative. No idea what can lead to this

weary lantern Dec 20, 2021, 6:23 PM

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Yeah, the Dashboard is not going to be useful here. Can you retrieve the balance via the API?

soft lintel Dec 20, 2021, 6:24 PM

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Stripe support thought it was a bug.

weary lantern Dec 20, 2021, 6:24 PM

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The API will show you more detail than the Dashboard.

soft lintel Dec 20, 2021, 6:24 PM

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weary lantern Dec 20, 2021, 6:24 PM

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Including balance types.

soft lintel Dec 20, 2021, 6:24 PM

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Can you tell me how to do that?

weary lantern Dec 20, 2021, 6:24 PM

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This is the documentation for retrieving the balance using the API: https://stripe.com/docs/api/balance/balance_retrieve

Stripe API reference – Retrieve balance

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

soft lintel Dec 20, 2021, 6:25 PM

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I'm jumping in as support - I'll likely need to ask our devs to get this for you tomorrow when they are back in. Just trying to do this quickly as she wants the money before Christmas and I wanted to help

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So there's nothing I can get you from our Stripe account as a non-dev?

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Or nothing you can see if I give you her Stripe ID?

weary lantern Dec 20, 2021, 6:30 PM

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No, this is a public server and I can't verify your identity.

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My guess is one of the following is the problem:

There's a negative pending balance
There aren't enough funds available in the associated source_type

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You can confirm both of those by fetching the balance from the API.

soft lintel Dec 20, 2021, 6:32 PM

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How does one get a negative pending balance - with minimal refunds having been issues (around $40 only).

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The balance has £374 available to payout. can you clarify what you mean by the source type?

weary lantern Dec 20, 2021, 6:35 PM

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I can't speculate on the negative pending balance, but Stripe account balances are separated into different source types. Typically most funds go into the card balance (it's named "card" for legacy reasons), but some funds also go into other balances, like a bank_account balance for ACH funds for example.

soft lintel Dec 20, 2021, 6:36 PM

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This is an express account. We only take any payments via debit/credit card. There is no wire/ACH options etc.

weary lantern Dec 20, 2021, 6:37 PM

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I'm not sure what might be causing the problem, but the next step is to get the balance details from the API.

soft lintel Dec 20, 2021, 6:42 PM

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OK will do thanks

#Dan (ClassFit) - Payouts