nachofranco14-invoices | Stripe Developers | Page 1

graceful patrol Dec 15, 2021, 9:40 AM

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pale oasis Dec 15, 2021, 9:41 AM

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Hi @graceful patrol , thanks for helping me out

graceful patrol Dec 15, 2021, 9:42 AM

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Hi @pale oasis! Could you clarify where you see this due date exactly? Maybe share a dashboard screenshot or an Invoice ID (in_xxx).

pale oasis Dec 15, 2021, 9:42 AM

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it's a invoice from the test environment

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maybe a screenshot?

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and I'm referring to the pdf invoice

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maybe that wasn't clear enough

graceful patrol Dec 15, 2021, 9:44 AM

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Yes a screenshot would be great.

pale oasis Dec 15, 2021, 9:44 AM

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It's in german

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the "Fällig am" field

graceful patrol Dec 15, 2021, 9:48 AM

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Thanks! Could you also share the Invoice ID (in_xxx)?

pale oasis Dec 15, 2021, 9:48 AM

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sure

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1 sec

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in_1K6ZfHBEDYDqpisuDkIdozJv

graceful patrol Dec 15, 2021, 9:57 AM

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Thanks, I'm having a look now.

pale oasis Dec 15, 2021, 9:57 AM

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awesome

graceful patrol Dec 15, 2021, 10:12 AM

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Sorry for the delay, I'm still looking at this.

pale oasis Dec 15, 2021, 10:12 AM

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okay, no problem

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I'm waiting here 🙂

graceful patrol Dec 15, 2021, 10:17 AM

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Sorry again for the delay!
Actually there should not be a due date on invoices that have collection_method: charge_automatically. So it looks like a bug. I'll open an investigation internally.

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Sorry for the confusion, and thanks for letting us know!

pale oasis Dec 15, 2021, 10:20 AM

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hmm okay but going back to the open questions

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and regardless the possible bug

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could you please answer me to this?

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where does the Due date comes from?
how is it calculated?
is it possible to disable the field?

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maybe we could set the payment due date to 0 or 1 days at https://dashboard.stripe.com/settings/billing/invoice

graceful patrol Dec 15, 2021, 10:26 AM

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30 days is simply the default value, but it shouldn't matter in this case. And unfortunately there's no way to disable that field.

graceful patrol Dec 15, 2021, 10:27 AM

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pale oasis maybe we could set the payment due date to 0 or 1 days at https://dashboard.stri...

This setting is only applied to invoices that are sent to customers to be paid manually, so it won't work in your case.

pale oasis Dec 15, 2021, 10:30 AM

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I understand that the due date only applies to manually paid invoices but since it's shown I was just wondering whether the information used was the config I shared with you. For us it wouldn't be a problem to change it to 0 or 1 day if that's the information used to calculate until you fix the bug and hide the field, because we only have charge_automatically as collection method config

graceful patrol Dec 15, 2021, 10:36 AM

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I just did some tests, and it seems to work! However I would't recommend that temporary workaround. Instead it's better to wait for Stripe to fix that issue, it should be pretty fast.

pale oasis Dec 15, 2021, 10:42 AM

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thank you

pale oasis Dec 15, 2021, 12:04 PM

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Hey @graceful patrol , is there a place in which I could check the status of the issue?

graceful patrol Dec 15, 2021, 12:53 PM

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Unfortunately no, this is only tracked internally.

#nachofranco14-invoices