Beninate-checkout-event | Stripe Developers | Page 1

topaz path Dec 14, 2021, 12:44 AM

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torpid niche Dec 14, 2021, 12:45 AM

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Ok, here's a payment for which (it appears) we never received a webhook: https://dashboard.stripe.com/payments/pi_3JUHbeK8IruJbDfX07P2fQXz

And here's one where we did: https://dashboard.stripe.com/payments/pi_3Ja6IeK8IruJbDfX0V5os4LH

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if you look at the Events for either of these in the Stripe dashboard, i am not actually getting any data on the webhook attempts, so it's hard to say anything for sure

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but i've been digging on this issue for quite some time and i've not really been able to reach any other conclusion than that is rare circumstances, we literally never got the webhook

topaz path Dec 14, 2021, 12:47 AM

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Let me take a look! it's expected that the events don't appear in the dashboard since it's been more than 30 days, but let me see what we have in our logs

torpid niche Dec 14, 2021, 12:47 AM

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ah! well that explains that bit

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(the lack of webhook data there is not the reasoning for my hypothesis, i should clarify)

topaz path Dec 14, 2021, 1:01 AM

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Okay, so from our logs I do see that it both the Payment Intents you sent over did generate checkout.session.completed webhook events that were sent to the same set of webhook endpoints and were all responded to with 200

torpid niche Dec 14, 2021, 1:01 AM

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dang, really...

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thanks for checking into that. i guess i have to conclude that the issue lies somewhere on our end then

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what's so incredibly weird though, is that in almost every case where we experience this, that same user will try to checkout again and it works the second time...

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anyways, if you confirmed the webhook was indeed sent, i should stop bothering you

topaz path Dec 14, 2021, 1:05 AM

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Sorry we couldn't find the answer 😦

torpid niche Dec 14, 2021, 1:05 AM

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all good, i thought for sure that was the answer

topaz path Dec 14, 2021, 1:08 AM

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I need to head out, but if you need anything else @cobalt galleon can help!

torpid niche Dec 14, 2021, 1:09 AM

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Thx

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Actually @cobalt galleon one more thing, on the logs for those 2 requests, are you able to see which of our endpoints actually responded with a 200?

cobalt galleon Dec 14, 2021, 1:10 AM

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👋 caching up

torpid niche Dec 14, 2021, 1:10 AM

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No rush, take your tiempo

cobalt galleon Dec 14, 2021, 1:16 AM

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Okie so the first PI (pi_3Ja6IeK8IruJbDfX0V5os4LH) triggered evt_1Ja6JiK8IruJbDfXDXoik2Hf, the second PI pi_3JUHbeK8IruJbDfX07P2fQXz triggered evt_1JUHcQK8IruJbDfX3PmsLmYz (to be continued)

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Both of them were sent to 4 endpoints and all returns 200

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I see all endpoints URLs, but since it's information related to an account I can't provide them here like a public space. You can write to our Support, when we can authenticate you and we will be happy to provide the links in email thread 🙂

torpid niche Dec 14, 2021, 1:38 AM

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Can you blink twice if one of them was www.thesimgrid.com ? 😂

cobalt galleon Dec 14, 2021, 1:40 AM

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(blink twice) 😅

torpid niche Dec 14, 2021, 1:40 AM

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Welp, back to the drawing board for me then; thank you both for your help

#Beninate-checkout-event