goddas-subscription-dashboard | Stripe Developers | Page 1

silk kettle Dec 13, 2021, 6:46 PM

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hollow phoenix Dec 13, 2021, 6:46 PM

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Hi! 👋 I

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am taking a look at this right now

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Is the trial period still continuing?

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Was the customer able to provide a card that passed validation at the time of signing up but now the card is declined?

carmine yarrow Dec 13, 2021, 6:55 PM

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Yes. And the only webhooks i get are --> charge.failed
--> payment_intent.created
--> payment_intent.payment_failed
--> payment_intent.canceled

hollow phoenix Dec 13, 2021, 6:56 PM

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Hmmmm... could you perhaps share a screenshot of the dashboard where this error is encountered?

carmine yarrow Dec 13, 2021, 6:56 PM

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I'm using the test card 0341 at sign up, so this is the test env

hollow phoenix Dec 13, 2021, 6:58 PM

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Okay

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So have a Subscription for a customer with a free trial

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The payment method assigned in the test card ending in 0341

carmine yarrow Dec 13, 2021, 6:58 PM

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Yes free trial with the 0341 card, then you are not able to cancel the trial. You can see the err message in my screenshot

hollow phoenix Dec 13, 2021, 7:01 PM

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So you're trying to end the trial and update the subscription? This is the Update Subscription form.

carmine yarrow Dec 13, 2021, 7:02 PM

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Is there a different place where I can end the trial for the subscription?

hollow phoenix Dec 13, 2021, 7:02 PM

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No, ending the trial triggers billing. So that step fails because the card fails.

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You would need a valid card to be associated with the subscription in order to end the trial

carmine yarrow Dec 13, 2021, 7:03 PM

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And if the user doesn't have a valid card and I need to cancel his trial?

hollow phoenix Dec 13, 2021, 7:04 PM

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Then you need to cancel the entire subscription, which can be done at the screen previous to this one.

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Let me know if that solves the issue. I just recreated the scenario in my test account and that's the workflow that solved the problem for me.

#goddas-subscription-dashboard