#JLuis-multiple-accounts
novel spruce
Hi there 👋
This is expected behavior. A customer resides on a specific Stripe account and cannot be interacted with by another account. If you can use one account for all branches, this would likely be the easiest approach.
If your branches need to have distinct accounts though, you can look at leveraging Stripe Connect to have a single platform account that each branch's account is connected to.
https://stripe.com/connect
somber shadow
oh, Ok. please give me one second.
I had seen something about it but I have a doubt about it
Ok, in this case, I need only one stripe account and I have to add each brand to this account ?
novel spruce
With a Connect flow you'd need a total of 4 accounts. One to serve as the platform and then one for each branch.
somber shadow
oh my goodness, everything starts to make sense.
It means that I can connect each of my existing accounts to that new platform account, correct?
novel spruce
Exactly, your platform account will serve as a sort of central hub, then if you keep your customer records on the platform itself you can use this approach to bill them on each connected account:
https://stripe.com/docs/connect/cloning-customers-across-accounts
somber shadow
Ok ok, I am sorry, but Taking advantage of the fact that I have your support, one last question.
Do you know what type of account is recommended for this use case? my profile is a developer but I am external to the company and my scope is not totally
Connect have an additional cost ?
novel spruce
That's largely a business decision and depends on the flow that you're trying to accomplish. I believe there is a cost with Connect, but we aren't as familiar with that as our support team is:
https://support.stripe.com/?contact=true
somber shadow
ok, I understand, I will raise the solution on the table.
I really appreciate your valuable support
novel spruce
Any time! We're happy to help 😄