Arnas-help | Stripe Developers | Page 1

errant bluff Dec 10, 2021, 8:31 PM

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Hello, what can I help you with?

urban sentinel Dec 10, 2021, 8:31 PM

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Hello im getting white screen of death when user's trying to make a deposit on my site

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even though i had set up key's succesfully

errant bluff Dec 10, 2021, 8:32 PM

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Do you see any errors?

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(removed the screenshot as this server is public and we do not want your secret key to leak)

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Also what settings page was that?

urban sentinel Dec 10, 2021, 8:33 PM

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nothing just white screen, but the webhook log's the event

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i use a template of a php page where i have to set up keys for payment to work

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that was a picture of it

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maybe i did something wrong there

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but i believe i didn't

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what can be the cause of this?

errant bluff Dec 10, 2021, 8:36 PM

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Are you making any Stripe calls when that button is pressed?

urban sentinel Dec 10, 2021, 8:37 PM

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i dont understand php but i can get in to the files to see what's wrong but im not sure where to look into

errant bluff Dec 10, 2021, 8:40 PM

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Can you put a breakpoint on the redirectToCheckout call and see if that is being hit when you click on your button?

urban sentinel Dec 10, 2021, 8:43 PM

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like this?

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i did this

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and its still white screen

errant bluff Dec 10, 2021, 8:47 PM

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Not quite, I was suggesting something in your browser

urban sentinel Dec 10, 2021, 8:47 PM

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but event has recorded

errant bluff Dec 10, 2021, 8:47 PM

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Something to log it to the console

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Can you send me the ID for that event?

urban sentinel Dec 10, 2021, 8:48 PM

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evt_3K5Fy4FWcjKC49Rw2nh9LWkG

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req_ujqVhR8SHcTyn6

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and also this is session id

errant bluff Dec 10, 2021, 8:51 PM

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So that is the session creation, that would be happening on your server

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The button is client side, so there won't be more events from that until they get to the Checkout Session and complete it

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Do you know how to see what the button is doing when clicked in your client side code?

urban sentinel Dec 10, 2021, 9:02 PM

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im not sure

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but i can see a code in html

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with inspect

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by the way my php version is 7.3 if that could be the case

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but i can also upgrade it if it could change anything but im not touching things because im not sure of those

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errant bluff Dec 10, 2021, 9:11 PM

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I wouldn't do that right now unless we know the issue is with the version

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The big thing is we need to figure out what your button is doing when clicked.

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Would you be able to send me a link to your test page?

urban sentinel Dec 10, 2021, 9:12 PM

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http://malta-coin.com/user/deposit

errant bluff Dec 10, 2021, 9:15 PM

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I am getting an error

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When navigating, no option to log in

urban sentinel Dec 10, 2021, 9:32 PM

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can you test it now?

errant bluff Dec 10, 2021, 9:43 PM

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I can see your site now. I'm not seeing that Stripe code on that page so I am unsure if you are hitting that redirectToCheckout on that page

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Also, is your buisiness a crypto coin? Unfortunately Stripe does not support selling cryptocurrencies with our products https://stripe.com/restricted-businesses#financial-and-professional-services

urban sentinel Dec 10, 2021, 9:48 PM

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it's not a crypto coin its a token

errant bluff Dec 10, 2021, 9:51 PM

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I would definitely recommend talking to our support about your business case. Virtual items can be tricky https://support.stripe.com/?contact=true

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