MartinDeMarcy-billing-portal-prices | Stripe Developers | Page 1

sharp oxide Dec 10, 2021, 10:00 AM

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Hello. Can you explain what it is you're actually trying to achieve?

dire skiff Dec 10, 2021, 10:01 AM

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Hello, I've for now only on product with all my different pricing in it:

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What I want, is to add them to the Billing Portal here:

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But I cannot add the same product with a different price in the Stripe Billing portal :

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My question is: How can I transfer my actuel customer that are onn this product to the Billing portal ?

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I'm creating new products with indvidual pricing in order to add it to the customer but I'm not sure it is the right way to do so

sharp oxide Dec 10, 2021, 10:09 AM

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So you're trying to transfer existing subscriptions to a pre-existing price?

dire skiff Dec 10, 2021, 10:41 AM

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I'm just trying to add already existing subscription to the billing portal

sharp oxide Dec 10, 2021, 11:03 AM

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I'm not sure I understand I'm afraid. You create a Billing Portal session to manage existing subscriptions

dire skiff Dec 10, 2021, 11:15 AM

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Yes

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But I cannot add the products my customer are using because of the message above

sharp oxide Dec 10, 2021, 11:21 AM

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The issue is you have multiple Prices with the same currency and billing interval under the same Product object

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Can you share the Product object ID?

dire skiff Dec 10, 2021, 11:25 AM

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I understand that but what can I do to solve this ?

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prod_Gcj8UKqjKKDAww

sharp oxide Dec 10, 2021, 11:26 AM

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You'd need to create a separate Product object if you wanted to emulate that model

dire skiff Dec 10, 2021, 11:26 AM

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That's what I did and then what's the best way to transfer my actuel subscription on those products ? Only via API ?

sharp oxide Dec 10, 2021, 11:31 AM

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Your users should be able to switch between products for their subscription in the Billing Portal session

dire skiff Dec 10, 2021, 11:48 AM

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No they cannot have the ability to switch between product as we decide which price they have

sharp oxide Dec 10, 2021, 11:51 AM

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what's the best way to transfer my actuel subscription on those products
So you don't want your customers to be able to switch products/prices?

dire skiff Dec 10, 2021, 11:51 AM

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Nope

sharp oxide Dec 10, 2021, 12:00 PM

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The Billing Portal is intended only for customers to switch products

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If you as the merchant need to upgrade/downgrade a subscription then you'll need to do it via the Dashboard or API: https://stripe.com/docs/billing/subscriptions/upgrade-downgrade

Upgrade and downgrade subscriptions

Learn how to upgrade and downgrade subscriptions by changing the price.

dire skiff Dec 10, 2021, 12:06 PM

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As want my customer to edit the quantity of the subscription but not the price in the Billing portal

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I*

sharp oxide Dec 10, 2021, 12:11 PM

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Then you'd need to configure the Billing Portal to only permit quantity changes

dire skiff Dec 10, 2021, 12:17 PM

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That's what I did. The issue is with my current product, I cannot use them in the billing portal. Do you think the best idea is to migrate my current subscription to use the new products in order to manage it in th billing portal ? Is there any other solution to handle that ? What's the best way to achive the migration between product ? with the API ?

sharp oxide Dec 10, 2021, 12:20 PM

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I'm confused though as you just said you don't want your customers to be able to upgrade/downgrade products via the Billing Portal

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If you want to upgrade subscriptions then you'll need to do it via the API yes

dire skiff Dec 10, 2021, 12:31 PM

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Ok, nevermind I'll figure this out. Thanks for your help

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