jzhu-pm-china | Stripe Developers | Page 1

sullen canopy Dec 8, 2021, 7:22 AM

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Hi there, Stripe supports alipay and wechat pay as payment method

kindred pollen Dec 8, 2021, 7:29 AM

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Hey Jack, thanks for your quick response. I am asking because our team is using stripe with alipay for the payment checkout flow. Stripe is a great platform to help with my company's business. But we've often received complaints from our customers, ex, failing to bind alipay, successfully bind but failed to collect from customer, timeout to load stripe.js(we're using typescript). At first investigation, we suspect it might be the issue with the Great Wall in China.

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So i am asking if stripe has network optimized severs for CN

sullen canopy Dec 8, 2021, 7:34 AM

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I see, can I suggest you to write to us with some details of the problems that your users are facing? for example the payment intent Ids and customer Ids so that we can use them to investigate and see how we can resolve the problems?

kindred pollen Dec 8, 2021, 7:35 AM

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Thanks Jack. Awesome. Should I send to this chat or via email (suggested email)?

sullen canopy Dec 8, 2021, 7:36 AM

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you can contact Stripe Support at this link https://support.stripe.com/contact

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