EmmanuelTrades-checkout-issues | Stripe Developers | Page 1

sudden drift Dec 6, 2021, 8:33 PM

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Do you have an example checkout session ID or payment intent ID from a time this happened? (cs_123 or pi_!23)?

atomic basin Dec 6, 2021, 8:34 PM

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Unfortunately not because the customers didn't provide that info

sudden drift Dec 6, 2021, 8:34 PM

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Can you send me your account ID? (acct_1231)

atomic basin Dec 6, 2021, 8:34 PM

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Where can i find that?

sudden drift Dec 6, 2021, 8:35 PM

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Towards the bottom of this page https://dashboard.stripe.com/settings/user

atomic basin Dec 6, 2021, 8:36 PM

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acct_1JVHeCC0fBYDQSpd

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I was finalizing some of the requirements of another account i created

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We stopped getting payments around the time I finished that

sudden drift Dec 6, 2021, 8:36 PM

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When this happened?

atomic basin Dec 6, 2021, 8:36 PM

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around 1pm

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Not sure what's going on

sudden drift Dec 6, 2021, 8:39 PM

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Unfortunately I can't see much from here. Please write in to our support about this here: https://support.stripe.com/?contact=true

Stripe: Help & Support

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From what I can see, your API calls aren't failing more than usual/in new ways they haven't before. They should be able to take a better look at if this is a trend

atomic basin Dec 6, 2021, 8:42 PM

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I've also been waiting for a phone call frm Stripe

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but it's taking much longer than the wait time

sudden drift Dec 6, 2021, 8:43 PM

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I'm sorry to hear. We respond as quickly as we can bu volume can slow that down

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Have they described what the error is? Is it a decline of their card or another issue on the page?

atomic basin Dec 6, 2021, 8:58 PM

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The issue is fixed!

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Thank you!

#EmmanuelTrades-checkout-issues