#sintonz - closed account
frozen chasm
If your account was closed your api key would also be disabled. For help with your account or information in this case please reach out to our support team: https://support.stripe.com/contact
mighty vault
oh how nice. So then I guess I have to track all transactions in my db then even though i dont want to
mighty vault
would I be able to get one of you to run to code I would need to see a history of transactions if this were the case?
frozen chasm
No, we can't do that. Please contact support for help with information from your closed account.
Hmm one sec @mighty vault -- are you actually having requests fail that I can look at? ie, can you provide an API request id form one you're trying to make that encounters an error?
eg: req_123 https://stripe.com/docs/api/request_ids
mighty vault
no i don't have one. I am hypothetically asking you this question in case it ever happens
this really complicates things
frozen chasm
Ah gotcha, after testing this out/checking the keys are disabled if you close your account
mighty vault
i wouldn't close the account myself if anything stripe will close my account without my knowledge
frozen chasm
Otherwise you should still be able to request data you already created, even if you can't make new payments for some reason you'd need to work with support on
mighty vault
If you could do that I would be totally happier
I don't want to wake up one day, get banned for no reason, then unable to get my history of transactions
I need it for bookkeeping purposes just to track finances in my books
Can you confirm for me that you can actually do that though?
I could imagine that you cannot make new payments with the API if banned I would be ok with that as long as I could retrieve all old stuff
frozen chasm
OK yes it looks like you can expect to still be able to retrieve data in that scenario
frozen chasm
I can't speak to that, you'd have to ask support that question
mighty vault
ok
in the meantime another question in case i do end up changing my db around
in a webhook how do you get new paid payments of a certain product id so I can update my db with that transaction that just came in?
for recurring transactions i would like to perhaps track them in my db and i cannot do that unless stripe says the payment went through
frozen chasm
You mean subscription payments?
The best event to use for that is invoice.paid then look at the invoice details (line items), or keep a record of which items each subscription contains on your side and use the invoice's subscription attribute
mighty vault
ok cool thank you