#sintonz - closed account

1 messages · Page 1 of 1 (latest)

frozen chasm
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If your account was closed your api key would also be disabled. For help with your account or information in this case please reach out to our support team: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

mighty vault
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oh how nice. So then I guess I have to track all transactions in my db then even though i dont want to

mighty vault
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would I be able to get one of you to run to code I would need to see a history of transactions if this were the case?

frozen chasm
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No, we can't do that. Please contact support for help with information from your closed account.

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Hmm one sec @mighty vault -- are you actually having requests fail that I can look at? ie, can you provide an API request id form one you're trying to make that encounters an error?
eg: req_123 https://stripe.com/docs/api/request_ids

Stripe API reference – Request IDs

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

mighty vault
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no i don't have one. I am hypothetically asking you this question in case it ever happens

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this really complicates things

frozen chasm
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Ah gotcha, after testing this out/checking the keys are disabled if you close your account

mighty vault
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i wouldn't close the account myself if anything stripe will close my account without my knowledge

frozen chasm
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Otherwise you should still be able to request data you already created, even if you can't make new payments for some reason you'd need to work with support on

mighty vault
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If you could do that I would be totally happier

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I don't want to wake up one day, get banned for no reason, then unable to get my history of transactions

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I need it for bookkeeping purposes just to track finances in my books

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Can you confirm for me that you can actually do that though?

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I could imagine that you cannot make new payments with the API if banned I would be ok with that as long as I could retrieve all old stuff

frozen chasm
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OK yes it looks like you can expect to still be able to retrieve data in that scenario

mighty vault
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thank god

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hopefully the stripe policy will always remain that way right?

frozen chasm
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I can't speak to that, you'd have to ask support that question

mighty vault
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ok

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in the meantime another question in case i do end up changing my db around

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in a webhook how do you get new paid payments of a certain product id so I can update my db with that transaction that just came in?

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for recurring transactions i would like to perhaps track them in my db and i cannot do that unless stripe says the payment went through

frozen chasm
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You mean subscription payments?

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The best event to use for that is invoice.paid then look at the invoice details (line items), or keep a record of which items each subscription contains on your side and use the invoice's subscription attribute

mighty vault
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ok cool thank you