saranmaiti | Stripe Developers | Page 1

copper scarab Dec 3, 2021, 5:21 AM

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Hello, how can we help?

azure fractal Dec 3, 2021, 5:22 AM

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Actually, I have a confusion in my connected account which is haveing CAD in currency

copper scarab Dec 3, 2021, 5:25 AM

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What confusion is that?

azure fractal Dec 3, 2021, 5:26 AM

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one of our client paid by USD

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but the converting from USD to CAD is not equal to our system. But for other conversion like , USD to EURO or EURO to GBP is working fine.

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so , I want to know is there any different logic in converting from USD to CAD

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so can you help me here ?

copper scarab Dec 3, 2021, 5:43 AM

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Hmm I don't think there is any special treatment. What do you mean by not equal to your system?

azure fractal Dec 3, 2021, 6:17 AM

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like, while the payment is happening, it is converting first CAD to USD and once again USD to CAD while displaying in payout account , so if the amount is CAD 60 and it is displaying CAD 57.97

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that is I m not getting.

copper scarab Dec 3, 2021, 7:10 AM

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I see. Could you write into Support, they might be able to investigate this further and confirming Specs

azure fractal Dec 3, 2021, 7:21 AM

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how to connect support for this?

#saranmaiti