#teraldo17 - Help
neon wasp
yesterday payment was received and today they sent me a notification that our company is not eligible to use stripe services.
and that the payments that the clients have made will be reimbursed.
This seems to me an abuse on the part of the company since the service was delivered to the clients, we have a small company and under construction but we provide our services efficiently.
We have a pending payment of $ 1,940.73 that was to be deposited in our bank account on December 3, but we no longer see that payment as a future deposit and we are concerned about this situation, since we speak with the client and at no time He has requested reimbursement for the service we provide him.
fading estuary
I wish I could help, but this chat is focused on developers and technical questions and we can't help with account-specific issues here. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email
neon wasp
what is the technical support phone number
fading estuary
Stripe does not have a phone number you can call.
neon wasp
what is the reason stripe would make a return without a dispute issued by the customer?
fading estuary
I honestly don't know. You would need to ask support.
neon wasp
ok