jainnikesh - Terminal Connectivity | Stripe Developers | Page 1

drifting scarab Dec 2, 2021, 11:47 PM

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Hello!

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We are getting this error can someone help
POST https://192-168-1-182.mrg3qsqdy3tcbm474od5.device.stripe-terminal-local-reader.net:4443/protojsonservice/JackRabbitService net::ERR_CONNECTION_TIMED_OUT

pastel sigil Dec 2, 2021, 11:47 PM

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Hello

drifting scarab Dec 2, 2021, 11:48 PM

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That error usually indicates either your POS device cannot resolve the IP of the Terminal reader, or the Terminal reader is not on the same network as your POS device. What device are you using with the Terminal reader?

pastel sigil Dec 2, 2021, 11:51 PM

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hi

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actually it's working properly previously

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and sudden this error come

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even we have not changed anything

drifting scarab Dec 2, 2021, 11:52 PM

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I'd be happy to help you fix the error if you can tell me what device you're using with the Terminal reader?

pastel sigil Dec 2, 2021, 11:55 PM

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tmr_EaXjygoVmpugOy

drifting scarab Dec 2, 2021, 11:56 PM

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Right, that's the Terminal reader. What device are you trying to use with it? A Windows computer? A Mac? An iPad? Something else?

pastel sigil Dec 2, 2021, 11:56 PM

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we have added two terminal s

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window computer

drifting scarab Dec 2, 2021, 11:58 PM

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Okay, let's do two things. First, check the network diagnostics on the Terminal readers. Do you have one of them in front of you right now?

pastel sigil Dec 2, 2021, 11:58 PM

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no i do not have

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wait let me get first

drifting scarab Dec 2, 2021, 11:58 PM

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Okay, let me know when you have it.

pastel sigil Dec 3, 2021, 12:00 AM

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actually this is our client

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not sure why it's showing offline

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in stripe dashboard

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why riverbend and shashta both showing offline

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their office internet was down since 12

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but is not working before that

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so troubleshooting is not work here

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do we have any other options ?

drifting scarab Dec 3, 2021, 12:06 AM

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So you don't have access to the Terminal readers having the issue?

pastel sigil Dec 3, 2021, 12:07 AM

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yes

drifting scarab Dec 3, 2021, 12:07 AM

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There's not much I can do to help if you don't have access to the readers. The first step is to check and see if they're able to connect to the Internet and to Stripe by checking their diagnostics screen, and that needs to be done on the Terminal reader itself.

pastel sigil Dec 3, 2021, 12:08 AM

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okay

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So there is no issue in stripe side right

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This is because either terminal or either network?

drifting scarab Dec 3, 2021, 12:14 AM

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I doubt it's a Stripe issue, but I can't say for sure without having you run some diagnostics and tests.

pastel sigil Dec 3, 2021, 12:17 AM

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Because when it's working previously and then sudden stop

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So I am asking

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And we have not changed any network on stripe terminal or system

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And jackob service

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We are getting this service offline many Times

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And then suddenly it's start working without any changes

drifting scarab Dec 3, 2021, 12:21 AM

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It sounds like a network/Internet connectivity issue to me, but again, hard to say without being able to run tests.

pastel sigil Dec 3, 2021, 2:14 AM

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Wow now all terminal back online

#jainnikesh - Terminal Connectivity