King Of Web Devs-coupons | Stripe Developers | Page 1

gusty viper Dec 2, 2021, 6:33 PM

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Hello! I can try and help - what's the problem?

rancid glen Dec 2, 2021, 6:39 PM

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Hi Karbi

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do you need account details?

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basically ive applied a coupon to all subscriptions back in Septemeber

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some are now for renewal and customers are paying

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the subscription renewal is paid via an invoice generated by the stripe system

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the invoice shows the discount code text but has an amount of zero

gusty viper Dec 2, 2021, 6:41 PM

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Do you have the ID of a specific invoice?

rancid glen Dec 2, 2021, 6:42 PM

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in_1K1wAwBV2H1qTFlLnSACTQbl

gusty viper Dec 2, 2021, 6:46 PM

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The coupon that's been applied to that Invoice only applies to one specific product that is not included in the Invoice - that's why there is no discount being taken off

rancid glen Dec 2, 2021, 6:47 PM

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The coupon was setup for product Gold_pro

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The client should be on Gold_pro

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And why would that coupon text appear on invoices that aren't for that specific product anyway

gusty viper Dec 2, 2021, 6:51 PM

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The coupon is tied to product prod_JnUiY922PJVDww, but the subscription is on price price_1HYxSGBV2H1qTFlLRSNd8dtI which is tied to product prod_FMERhDRcjflsVE

rancid glen Dec 2, 2021, 6:59 PM

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But when i created the coupon, i tied it to the product prod_FMERhDRcjflsVE and specifically the Gold_pro price

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The logs show the creation but no link to any product at all

gusty viper Dec 2, 2021, 7:04 PM

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You can see the request that created the coupon here: https://dashboard.stripe.com/logs/req_LpeqoGjCF0E16v

rancid glen Dec 2, 2021, 7:07 PM

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Right, ok, so to resolve this issue can i remove that product from the coupon and add the intended product?

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Failing that i presume i will have to create a new coupon and apply that to the correct product? If this is the case can i use that previous coupon ID?

gusty viper Dec 2, 2021, 7:13 PM

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You'd definitely have to create a new coupon since we don't allow you to update applies_to once the coupon has been created. Let me just check a couple things for using the provious coupon ID

rancid glen Dec 2, 2021, 7:14 PM

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thanks

gusty viper Dec 2, 2021, 7:17 PM

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So I'd recommend that you don't use the same coupon ID - the existing subscriptions will still be tied to the original coupon (that I assume you'll delete), and won't automatically see that there's a new coupon with a different set of applies_to products

rancid glen Dec 2, 2021, 7:18 PM

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ok so ill have to write a script and get the API to update all existing users.

gusty viper Dec 2, 2021, 7:18 PM

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Yeah unfortunately that's the most foolproof way of doing this - I know it's a hassle 😦

rancid glen Dec 2, 2021, 7:20 PM

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no worries at least i have an answer

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thanks for your help

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wish the chat service knew their stuff

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